Ticket Seller | Captain Cook Cruises

Journey Beyond; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Journey Beyond is seeking a friendly Ticket Seller for Captain Cook Cruises Sydney Harbour to welcome guests at the wharf ticketing locations. You will process ferry and cruise tickets using POS systems, provide clear advice on timetables and boarding, and help diverse guests select the best harbour experiences.

You will contribute to smooth vessel turnarounds, maintain a tidy ticketing area, wear the uniform with pride, and uphold safety standards while working across wharf locations, including

Qualifications

• Previous customer service experience in a busy, face-to-face setting is highly regarded.
• Experience in tourism, hospitality or transport is valued.
• Great attitude and genuine care for guests is essential.

Responsibilities

• Sell ferry and cruise tickets using POS systems, handling EFTPOS accurately and securely.
• Help guests choose experiences with clear, confident timetables and boarding advice.
• Chat with guests from all walks of life to ensure they feel looked after.

Skills

Customer service

People skills

Ticketing

Education

Tertiary education in Tourism, Hospitality or Transport

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Captain Cook Cruises, Sydney, is part of Journey Beyond, Australia’s leading experiential tourism group.

Join us and discover amazing experiences on Sydney Harbour. Our brands includeCaptain Cook Cruises,The Jacksonand theStarship Group. Enjoy being part of the team working in a busy environment, dedicated to excellence in marine tourism.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.The group was formed in 2016 and now includes:

• Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
• Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
• Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About The Role

Sydney Harbour welcomes visitors from every corner of the world, and you could be the first person they meet. Captain Cook Cruises is looking for a Ticket Seller who loves people, enjoys a buzz and takes pride in making every guest feel welcome.

Based at our wharf ticketing locations across Sydney Harbour and reporting to the Reservations Manager, you’ll set the tone for the whole cruise. Day to day, you’ll:

• Sell ferry and cruise tickets using our point-of-sale systems, handling EFTPOS accurately and securely
• Help guests choose the experience that suits them, with clear, confident advice on timetables, directions and boarding
• Chat with guests from all walks of life and make everyone feel looked after, whether it’s their first visit to Sydney or their fiftieth
• Share your love of the harbour and recommend cruises, packages and special offers
• Keep queues moving and work with our operational teams for smooth vessel turnarounds and on-time departures
• Set up and pack down the ticketing area, keeping it tidy and presented to company standards
• Work safely, wear your uniform with pride and report hazards early

What makes this role special is the setting. You’ll work at the water’s edge, in the heart of one of the world’s most photographed harbours, where every shift brings new faces, new languages and new stories.

About You

You’re a natural people person: warm, patient and confident talking with all kinds of guests, including those for whom English is a second language. You stay calm and courteous when it gets busy, and you take care with the details, from timetables to transactions. You’re reliable and punctual, and you’re happy to work independently or as part of a team. You’re also comfortable standing for long periods, working outdoors in varied weather and rotating across wharf locations, including weekends and public holidays.

Previous customer service experience in a busy, face-to-face setting is highly regarded, as is experience in tourism, hospitality or transport. What matters most is a great attitude and a genuine love of looking after people.

Requirements

• Experience in the tourism, hospitality or transport industry (Desired)
• Tertiary education in Tourism, Hospitality or Transport (Desired)