Cruiseabout Team Leader - Brighton, VIC

Flight Centre Travel Group; City of Bayside; On-site; Full time

Benefits offered by this job

Exclusive cruise discounts

Industry travel discounts

Tailored Learning & Development pathways

Corporate health discounts

Social team-building events

Job summary

A prestigious travel agency in Victoria is seeking a Cruiseabout Team Leader to manage cruise bookings and lead a customer service team. Responsibilities include quoting and handling cruise enquiries, achieving sales targets, and maximizing upselling opportunities. The ideal candidate has a minimum of 2 years in the cruise or travel industry with a strong focus on customer service and organizational skills. This role offers exclusive perks, discounts, and growth opportunities within the company.

Qualifications

• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry.
• Exceptional focus on details and thrive under pressure.
• Ambitious and highly motivated.

Responsibilities

• Quoting, booking and invoicing cruise bookings and packages.
• Ensure that KPIs are met and exceed monthly sales targets.
• Support walk-in, email & telephone enquiries efficiently.

Skills

Customer service experience

Sales target achievement

Problem-solving skills

Organizational skills

Tools

GDS

Job description

Cruiseabout Team Leader - Brighton, VIC

Job no: 529171

Brand: Cruiseabout

Work type: Full time

Location: Victoria

Categories: Sales and Customer Service, Leadership

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

🛳️Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

🌏Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Lt

👐🏽Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

💎Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

** Please advise your leader before applying **

Let's turn your passion for cruise holidays into an unforgettable journey with us! 🚢✨ Join the cruise revolution and let's make waves together! 🌊 #CruiseIntoYourDreamJob