River Cruise Specialist

AmaWaterways River Cruises; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid office/home (3 days in Sydney,

Birthday leave

7-night river cruise for you and a伴pp

Air credit

Generous family and friends rates

Job summary

AmaWaterways is seeking a River Cruise Specialist for AU/NZ based in Sydney. You will handle inbound/outbound sales with travel trade and direct clients, delivering top-tier customer service and deep product knowledge.

Responsibilities include quote handling, itineraries, group/charter bookings, targeted trade calls, and post-request follow-up, while representing the brand at events and maintaining expertise across offerings.

Qualifications

• 3 years of experience working with the travel trade and direct customers.
• Strong understanding of the travel industry.
• Exceptional phone manner and excellent writing skills.
• Outstanding presentation and verbal communication abilities.
• Ability to build and nurture stakeholder relationships.
• Proficient with CRM, reservations platforms and Microsoft Office.”

Responsibilities

• Handle incoming calls and emails with quotes, upsell options, and product knowledge.
• Create and manage flights to fit guest itineraries.
• Create and manage group and charter reservations.
• Conduct targeted sales calls to travel trade to promote AmaWaterways products.
• Follow up on requests and complaints to ensure satisfaction.
• Represent AmaWaterways at partner and consumer events as needed.
• Maintain high levels of product and service knowledge.

Skills

Travel trade experience

Direct customers

Customer service excellence

Communication skills

Tools

CRM software

Reservations systems

Phone software

MS Office

Job description

River Cruise Specialist: Sell a beautiful product and work with a great team!

This is a stellar role for a reservations superstar.

Following the amazing support from the trade since we opened in Australia at the start of 2024, our team is growing.

We're searching for our next experienced reservations specialists to deliver the highest level of customer service to travel trade and direct clients.

You’ll be selling a beautiful product and experience, plus you’ll be part of a supportive, fun and passionate team. We love what we do, and we need you to as well!

About AmaWaterways

At AmaWaterways, we believe meaningful careers begin with purpose, passion and a shared commitment to delivering unforgettable experiences. For those who value curiosity, connection and personal enrichment, AmaWaterways offers the opportunity to help craft meaningful river journeys that invite travellers to follow their own current.

Built on a foundation of heartfelt hospitality, we treat our guests and each other with genuine care, warmth and respect. AmaWaterways fosters a collaborative environment both onboard our ships and across our global network of offices, where team members grow together, support one another and take pride in upholding the high standards and thoughtful service our company is known for.

About the role of River Cruise Specialist – AU/NZ

The River Cruise Specialist and the Groups & Charters Specialist – AU/NZ is responsible for inbound and outbound sales calls to the travel trade and direct consumers. They are responsible for delivering a high level of customer service to exceed all travel trade and direct customer expectations wherever possible.

Your day will vary, but will include a combination of the following:

• Handling incoming calls and emails by responding to quotes, upselling stateroom categories and different cruise options, and being a fountain of knowledge of our entire offering.
• Creating and managing flights to match the guest's itinerary.
• Creating and managing group and charter reservations.
• Conducting targeted sales phone calls to the travel trade to promote AmaWaterways products and services.
• Following up on all requests and complaints.
• Representing AmaWaterways at travel partner and consumer events where necessary.
• Maintaining a high level of product and service knowledge.

Perks of the Role

AmaWaterways is committed to creating a rewarding working environment for its people. In this role, you'll benefit from:

• A competitive salary and incentive structure.
• Hybrid office/home arrangements - 3 days a week from our Sydney office and 2 days from home.
• An extra day of leave on your birthday.
• A 7-night river cruise for you and a companion each year, plus air credit.
• Generous family and friends rates.

About You

Our next River Cruise Specialist will have:

• 3 years of experience working with the travel trade and direct customers, or other relevant experience.
• A strong understanding of the travel industry.
• An exceptional phone manner, great writing skills and an unwavering approach to the highest customer service standards.
• Exceptional presentation, written and verbal communication skills.
• Ability to build, develop and nurture strong stakeholder relationships.
• Relevant computer skills on systems, including CRM, reservations and phone software, and the Microsoft Office Suite.
• Australian work rights are required for this position.

At AmaWaterways, our values drive how we work and why we achieve so much together.