Guest Experience & Operations Lead

Red Hawk Casino; Casino; On-site; AUD 65,000 - 90,000; Full time

Job summary

Red Hawk Casino in Australia’s New South Wales region is seeking a Venue Supervisor to oversee dining floor operations, enforce policies, and maintain exceptional guest service standards.

The role requires supervisory experience, knowledge of HACCP and ServSafe, and a commitment to health and safety compliance. You will lead scheduling, coaching, and performance reviews while ensuring consistent, fair treatment of staff.

Qualifications

• Minimum of one year supervisory experience.
• High school diploma or GED preferred.
• ServSafe certification required or able to obtain.

Responsibilities

• Enforces standards and policies for venue operations; monitors Food Server service on the dining floor.
• Ensures highest possible standards of guest service and team member relations.
• Compliance with health and safety standards/regulations and applicable laws.
• Assists venue manager with staffing & scheduling to meet guest needs.
• Monitors performance and provides feedback to develop staff skills.
• Offers input on operational improvements to the venue manager.
• Promotes positive guest relations through prompt service.
• Reviews and makes recommendations regarding staffing actions.
• Maintains professional grooming and appearance as a role model.
• Addresses guest comments to satisfaction.
• Keeps knowledge of local gaming laws and internal controls.
• Directly supervises service team on shifts.
• Implements engagement strategies via feedback and communication.
• Performs other duties as assigned.

Skills

Supervisory experience

Education

High school diploma or GED

ServSafe certification

Knowledge of HACCP standards

Job description

Red Hawk Casino in Australia’s New South Wales region is seeking a Venue Supervisor to oversee dining floor operations, enforce policies, and maintain exceptional guest service standards.

The role requires supervisory experience, knowledge of HACCP and ServSafe, and a commitment to health and safety compliance. You will lead scheduling, coaching, and performance reviews while ensuring consistent, fair treatment of staff.