Resource Industries Sales Support Advisor

Hastings Deering (Australia) Ltd; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Health & wellbeing support

On-site parking

Parental leave - paid leave

Job summary

Hastings Deering (Australia) Ltd in Brisbane seeks a Sales Support Advisor to coordinate the end-to-end lifecycle of new mining equipment and capital parts orders from quotation through to customer acceptance. This permanent role operates Monday–Friday within the Resource Industries team.

You will handle commercial administration, provide project visibility, support tender activities and liaise with Caterpillar, suppliers and customers to ensure timely delivery and accurate documentation.

Qualifications

• Experience in sales support, order management or project administration.
• Ability to work with quotations, budgets, invoicing and delivery schedules.

Responsibilities

• Coordinate equipment deliveries from quotation through to customer acceptance.
• Prepare quotations, monitor build costs and process invoicing.
• Provide project visibility with updates and reporting to Account Managers and customers.
• Coordinate tender reviews and collaborate with internal teams to meet requirements.
• Liaise with Caterpillar, suppliers, shipping providers and customs agents for seamless execution.
• Support post-build reviews and data integrity across sales systems.

Skills

Sales coordination

Project administration

Customer liaison

Quotations & invoicing

Stakeholder management

ERP systems

Tools

Microsoft Office

Microsoft Dynamics AX / ERP

Job description

Company : Hastings Deering (Australia) Ltd Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER! We’re looking for an experienced Sales Support Advisor to join our Resource Industries team in Brisbane and play a critical role in coordinating the successful delivery of new mining equipment and capital parts projects from quote through to customer acceptance. This is a permanent, Monday to Friday role. Who are we and why work with us? Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

What you’ll be doing:

• Coordinate equipment deliveries – manage the end-to-end lifecycle of new mining equipment and capital parts orders from quotation through to customer acceptance.
• Manage commercial administration – prepare quotations, monitor build costs, process invoicing and maintain accurate documentation.
• Provide project visibility – deliver timely equipment build updates and reporting to Account Managers, customers and key stakeholders.
• Support tender and contract activities – coordinate tender reviews and work collaboratively with internal teams to ensure requirements are met.
• Facilitate stakeholder engagement – liaise with Caterpillar, suppliers, shipping providers and customs agents to ensure seamless project execution.
• Drive continuous improvement – support post-build reviews, identify process improvements and maintain high standards of data integrity across sales systems.

What you’ll need:

• Sales and project coordination – experience in sales support, order management, project administration or a similar coordination role.
• Technical understanding – mechanical aptitude or knowledge of Caterpillar equipment is highly advantageous.
• Commercial acumen – confidence working with quotations, budgets, invoicing and delivery schedules.
• Exceptional organisation skills – ability to manage multiple priorities, deadlines and stakeholders in a fast-paced environment.
• Strong stakeholder management skills – proven ability to collaborate effectively with technical, operational and commercial teams.
• Systems capability – proficiency with Microsoft Office and experience using ERP systems such as Microsoft Dynamics AX or similar.
• Industry knowledge – exposure to mining, heavy equipment, industrial or construction environments will be highly regarded.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being and financial security.
• Stable & Long-Term Career – Enjoy the security and opportunities that come with working for a global OEM.
• Innovation & Improvement – Be part of a business that embraces continuous improvement and innovation.
• Global Opportunities – Access career opportunities across the broader Sime network.
• Health & Wellbeing Support – Employee Assistance Program, health initiatives and discounted private health insurance.
• Team & Culture – Join a collaborative and supportive team that values partnership and success.
• Parental Leave – Paid parental leave options for primary and secondary carers.
• Insurance Benefits – Salary continuance insurance.
• On-Site Perks – Convenient Southside location with free on-site parking.