Field Product Support Specialist

Hitachi Construction Machinery; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle

Exclusive Employee Perks Program

Career progression opportunities

Supportive & inclusive culture

Job summary

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a customer-focused Product Support Representative to join our Adelaide team at the Cavan branch. You'll support customers across your territory, inspect machines, and deliver proactive parts and service solutions.

This field-based role emphasizes building relationships, maximising machine performance, and promoting aftermarket services, while collaborating with Sales, Parts and Service teams.

Qualifications

• Trade qualification in construction or mining industry.
• Knowledge of earthmoving or mobile plant equipment.
• Ability to identify maintenance and service opportunities.
• Strong customer service and relationship-building.

Responsibilities

• Conduct onsite machine inspections and fleet assessments
• Identify maintenance, repair and component replacement opportunities
• Prepare proactive parts and service quotations
• Complete machine health inspections and detailed condition reports
• Support service agreement opportunities and renewals
• Build and maintain strong customer relationships within your territory
• Work closely with Sales, Parts and Service teams to deliver exceptional customer outcomes
• Promote Hitachi aftermarket solutions and value-added services
• Maintaining the CRM system to reflect activities performed within your region

Skills

Customer relations

Field-based role

Organizational skills

CRM experience

Travel readiness

Communication skills

Education

Trade qualification in Construction or Mining

Tools

CRM systems

Job description

Hitachi Construction Machinery (Australia) Pty Ltd is seeking a customer-focused Product Support Representative to join our Adelaide team at the Cavan branch. You'll support customers across your territory, inspect machines, and deliver proactive parts and service solutions.

This field-based role emphasizes building relationships, maximising machine performance, and promoting aftermarket services, while collaborating with Sales, Parts and Service teams.