Tender & Operations Coordinator - Sales Support

AGL Energy; Melbourne; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Purchase leave (up to 6 weeks)

Recharge Leave

Discounted energy/telco/solar plans

Job summary

AGL Energy in Melbourne seeks a Sales and Operations Support Specialist to coordinate tenders and support day-to-day service delivery for large business customers.

You will lead library management for reusable tender content, improve tender processes, and support cross-functional teams across Sales, Pricing, Legal, Finance, and Operations to ensure accurate, timely responses and robust service delivery.

Qualifications

• Proven experience in operational support, service delivery, change delivery or project coordination.
• Energy-sector experience in customer operations, billing or tender support is valued.
• Strong organisational skills with ability to manage competing priorities.
• Strong numerical skills and attention to detail in data and reports.
• Clear written and verbal communication; ability to provide concise updates and customer-facing notes.
• Confidence using Microsoft 365, Excel, SharePoint and Teams; familiarity with automation is a plus.

Responsibilities

• Lead and support tender responses from qualification through to submission, coordinating inputs from multiple teams.
• Manage library for reusable tender content, templates, credentials and policies.
• Improve tender processes to reduce rework and speed turnaround times; ensure governance alignment.
• Coordinate day-to-day operational service delivery, tracking progress and priorities.
• Support customer remediation delivery with communications, tracking and reporting.
• Develop procedures, templates and knowledge materials for consistent delivery.

Skills

Operational support

Project coordination

Organisational skills

Numerical skills

Clear communication

Microsoft 365 tools

Tools

Microsoft 365

Excel

SharePoint

Teams

Job description

AGL Energy in Melbourne seeks a Sales and Operations Support Specialist to coordinate tenders and support day-to-day service delivery for large business customers.

You will lead library management for reusable tender content, improve tender processes, and support cross-functional teams across Sales, Pricing, Legal, Finance, and Operations to ensure accurate, timely responses and robust service delivery.