CX Specialist — Energize Premium Client Experience

AGL Energy; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

AGL Energy in Docklands, Victoria seeks a Customer Experience Specialist to manage inquiries from Commercial & Industrial customers via email and calls, delivering proactive service and resolving issues at first contact where possible.

You'll work with BDMs and service teams to meet contractual obligations, drive improvements, and enhance customer satisfaction while navigating complex contracts and stakeholder needs in a dynamic energy environment.

Qualifications

• Experience managing complex contracts and client relationships in energy or utilities.
• Strong stakeholder management and communication skills.
• Ability to analyze customer data to improve operational efficiency.

Responsibilities

• Develop and maintain relationships with key commercial customers and act as the primary contact for service issues.
• Collaborate with BDMs and operational teams to meet contractual obligations and service levels.
• Ensure high customer satisfaction through proactive updates and project coordination.
• Identify risks and opportunities to drive process improvements and product development.
• Represent AGL professionally with internal and external stakeholders.

Skills

Contract management

Stakeholder management

Analytical thinking

Communication

Tools

SAP

Job description

AGL Energy in Docklands, Victoria seeks a Customer Experience Specialist to manage inquiries from Commercial & Industrial customers via email and calls, delivering proactive service and resolving issues at first contact where possible.

You'll work with BDMs and service teams to meet contractual obligations, drive improvements, and enhance customer satisfaction while navigating complex contracts and stakeholder needs in a dynamic energy environment.