Channel Support Specialist (5 Month Max-Term)

agl; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Energy plan discounts

Parental leave (20 weeks)

Study assistance

Share purchase plan

Job summary

AGL is seeking a Channel Support Specialist to provide administrative support, execute sales readiness activities, and assist with strategic initiatives across external sales channels. The role is a temporary secondment/contract until 2 April 2027, with hybrid work options and benefits supporting a diverse and inclusive workplace.

Key duties include handling product and price change events, updating sales content, onboarding customers, and managing stakeholder queries within SLA.

Qualifications

• Excellent communication skills and confidence liaising with external vendors and partners.
• Ability to understand product and pricing concepts.
• Analytical, conceptual and organisational skills.
• Demonstrated critical thinking and problem solving skills.
• Ability to manage numerous stakeholders and administrative tasks/requests.
• Self-motivated, achievement oriented, with a strong sense of timeliness.

Responsibilities

• Support sales readiness activity required for product and price change events, including stakeholder queries and updates to sales content and training packs.
• Deliver strategic initiatives into external sales channels and update work instructions and processes.
• Manage day-to-day sales support tasks, adhoc requests, and compliance reporting.
• Handle customer onboarding, trade creations and exceptions within SLA.
• Assist with product and price change activity in external channels and perform UAT & PVT responsibilities.
• Coordinate other sales support workload for internal and external stakeholders.

Skills

Excellent communication

Product and pricing concepts

Analytical skills

Stakeholder management

Self-motivated and timely

Job description

About the role

The Sales Enablement Chapter within Acquisition Performance & Enablement is responsible for the uplift in strategic sales capability across Consumer Growth (CG) to enable exceptional customer experience and sustainable growth for the future.

The Channel Support Specialist will provide administrative support, deliver to sales readiness activities and other associated tasks with the key objective of enabling improved sales outcomes.

This is a temporary, secondment/contract opportunity until 2 April 2027.

What you’ll be doing:

• Support sales readiness activity required for the implementation of product & price change events including internal and external stakeholder queries, content updates across sales assets and external training packs & scripting.
• Support the delivery of strategic & optimisation initiatives into external sales channels including updates to work instructions and delivery of processes.
• Manage other sales support workload including day to day tasks, adhoc requests, compliance reporting and other operational tasks as required by internal & external stakeholders.
• Customer onboarding, trade creations & exceptions management within SLA.
• Overflow & delivery of product & price change activity into external sales channels and perform UAT & PVT responsibilities.
• Manage other sales support workload including day to day tasks, adhoc requests and other operational tasks as required by internal & external stakeholders.

What you’ll bring:

• Excellent communication skills and confidence liaising with external vendors and partners.
• Ability to understand product and pricing concepts.
• Analytical, conceptual and organisational skills.
• Demonstrated critical thinking and problem solving skills.
• Ability to manage numerous stakeholders and administrative tasks/requests.
• Self-motivated, achievement oriented, with a strong sense of timeliness.

Benefits

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

We’d love to see your application by: Sunday 1 November 2026.

(Note: We will be conducting interviews concurrent with the advertising period, so please submit your application early to avoid missing out.)

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Sales