Hybrid Sales & Operations Support Specialist

AGL Energy; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Purchased leave

Recharge Leave

Discounted energy plans

Employee share plans

Wellbeing programs

Corporate discounts

Job summary

AGL Energy in Docklands, VIC is seeking a Sales and Operations Support Specialist to join the Commercial & Industrial Customers team. You will coordinate tender submissions, manage reusable content and support day-to-day operational delivery for large business customers.

This role offers hybrid working options and flexible hours, with extended leave benefits and discounted energy plans. You'll collaborate across Sales, Pricing, Legal, Finance and Operations to improve processes and deliver

Qualifications

• Proven experience in operational support, service delivery, change delivery, project coordination, business improvement or a related role.
• Energy-sector experience is highly regarded, particularly in customer operations, billing, remediation, commercial energy, regulatory change or tender support.
• Strong organisational skills with the ability to manage competing priorities, contributors, workflows and deadlines in a fast-paced environment.
• Strong numerical skills and close attention to detail when working with calculations, data, spreadsheets, trackers and reporting.
• Clear written and verbal communication skills for concise updates and customer-friendly communications.
• Sound judgement on risk, privacy, compliance and information management.
• Confidence using Microsoft 365, Excel, SharePoint, Teams and relevant workflow systems; automation or AI/Copilot experience desirable.

Responsibilities

• Lead and support tender responses from qualification through to submission, managing timelines, inputs and approvals, and coordinating contributions from multiple teams.
• Lead library management for reusable tender content, including templates, standard responses and supporting collateral.
• Improve tender processes to reduce rework and speed up turnaround times.
• Support sales governance by aligning tender activity to strategic fit and approval requirements.
• Coordinate day-to-day operational service delivery, managing inputs, actions, issues, risks and dependencies.
• Maintain plans, schedules, trackers and reporting showing progress and priorities.
• Support customer remediation delivery, including communications, trackers and closure activities.
• Develop and maintain procedures, templates, work instructions and knowledge materials for consistent delivery.

Skills

Operational support

Project coordination

Organization skills

Numerical skills

Communication

Risk & compliance

Automation experience

Tools

Microsoft 365

Excel

SharePoint

Teams

Job description

AGL Energy in Docklands, VIC is seeking a Sales and Operations Support Specialist to join the Commercial & Industrial Customers team. You will coordinate tender submissions, manage reusable content and support day-to-day operational delivery for large business customers.

This role offers hybrid working options and flexible hours, with extended leave benefits and discounted energy plans. You'll collaborate across Sales, Pricing, Legal, Finance and Operations to improve processes and deliver