Hybrid Tender & Operations Support Specialist

AGL; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Bought leave up to 6 weeks

Discounted energy plans

Employee share plans

Job summary

AGL seeks a Sales and Operations Support Specialist to strengthen tender responses and day-to-day operational delivery for our Commercial & Industrial customers. You will coordinate tender submissions, manage reusable content and support remediation efforts to ensure service quality.

Join a team focused on delivering efficient service delivery, governance-aligned processes and continuous improvement in a flexible, hybrid work environment.

Qualifications

• Experience in operational support, service delivery, change delivery, project coordination, or related roles.
• Energy-sector experience in customer operations, billing, remediation, regulatory change or tender support is a plus.
• Strong organisational skills with ability to manage competing priorities and deadlines.
• Strong numerical and data handling skills with attention to detail.
• Clear written and verbal communication; risk and privacy awareness.

Responsibilities

• Lead and support tender responses from qualification through submission, coordinating inputs from Sales, Pricing, Commercial, Legal, Finance, Operations and Product teams.
• Manage library content for reusable tender templates, responses, credentials, policies and collateral.
• Improve tender processes to reduce rework and speed turnaround times while ensuring governance alignment.
• Coordinate day-to-day operational service delivery, tracking inputs, actions, issues, risks and dependencies.
• Support customer remediation delivery, including communications, trackers, records and closure activities.
• Develop procedures, templates, work instructions and knowledge materials to ensure consistent, high-quality delivery.

Job description

AGL seeks a Sales and Operations Support Specialist to strengthen tender responses and day-to-day operational delivery for our Commercial & Industrial customers. You will coordinate tender submissions, manage reusable content and support remediation efforts to ensure service quality.

Join a team focused on delivering efficient service delivery, governance-aligned processes and continuous improvement in a flexible, hybrid work environment.