Sales & Operations Support Specialist

AGL Energy; Melbourne; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Purchase leave (up to 6 weeks)

Recharge Leave

Discounted energy/telco/solar plans

Job summary

AGL Energy in Melbourne seeks a Sales and Operations Support Specialist to coordinate tenders and support day-to-day service delivery for large business customers.

You will lead library management for reusable tender content, improve tender processes, and support cross-functional teams across Sales, Pricing, Legal, Finance, and Operations to ensure accurate, timely responses and robust service delivery.

Qualifications

• Proven experience in operational support, service delivery, change delivery or project coordination.
• Energy-sector experience in customer operations, billing or tender support is valued.
• Strong organisational skills with ability to manage competing priorities.
• Strong numerical skills and attention to detail in data and reports.
• Clear written and verbal communication; ability to provide concise updates and customer-facing notes.
• Confidence using Microsoft 365, Excel, SharePoint and Teams; familiarity with automation is a plus.

Responsibilities

• Lead and support tender responses from qualification through to submission, coordinating inputs from multiple teams.
• Manage library for reusable tender content, templates, credentials and policies.
• Improve tender processes to reduce rework and speed turnaround times; ensure governance alignment.
• Coordinate day-to-day operational service delivery, tracking progress and priorities.
• Support customer remediation delivery with communications, tracking and reporting.
• Develop procedures, templates and knowledge materials for consistent delivery.

Skills

Operational support

Project coordination

Organisational skills

Numerical skills

Clear communication

Microsoft 365 tools

Tools

Microsoft 365

Excel

SharePoint

Teams

Job description

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

Sales and Operations Support Specialist

As part of AGL's Commercial & Industrial (C&I) Customers business, the Operational Services & Delivery team keeps sales and service running smoothly for our large business and commercial customers. That covers our tender responses and the day-to-day service delivery our customers rely on.

As the Sales and Operations Support, you will bring structure and quality to two key areas: tender responses and operational support. You will coordinate tender submissions and look after our reusable sales content. You will also support day-to-day operational delivery, customer remediation and continuous improvement, so AGL can serve its C&I customers well.

What’s in it for you

• Flexibility that works for you, with a range of flexible working options including hybrid working and flexible hours.
• More time for what matters, with purchased leave of up to six additional weeks and an extra week of Recharge Leave for eligible employees.
• Benefits beyond your salary, including discounted energy, telco and solar plans, employee share plans, wellbeing programs and a range of corporate offers and discounts.

In this role, you will be accountable for

• Lead and support tender responses from qualification through to submission, managing timelines, inputs and approvals, and coordinating contributions from Sales, Pricing, Commercial, Legal, Finance, Operations and Product teams.
• Lead library management for reusable tender content, including templates, standard responses, credentials, policies and supporting collateral, so this content stays accurate, current and easy to access.
• Improve tender processes to reduce rework, lift quality, speed up turnaround times and make the process easier for everyone involved. Support sales governance by aligning tender activity to strategic fit, commercial thresholds, risk settings and approval requirements.
• Coordinate day-to-day operational service delivery, managing stakeholder inputs, actions, issues, risks and dependencies. Maintain the plans, schedules, trackers and reporting that show progress and priorities.
• Support customer remediation delivery, including stakeholder communications, adjustments, trackers, records, reporting and closure activities.
• Develop and maintain procedures, templates, work instructions, checklists and knowledge materials that support consistent, high-quality operational delivery.

Who We're Looking For

• Proven experience in operational support, service delivery, change delivery, project coordination, business improvement or a related role. Energy-sector experience is highly regarded, particularly in customer operations, billing, remediation, commercial energy, regulatory change or tender support.
• Strong organisational skills, with the ability to manage competing priorities, contributors, workflows and deadlines in a fast-paced environment.
• Strong numerical skills and close attention to detail when working with calculations, data, spreadsheets, trackers, reporting and quality checks.
• Clear written and verbal communication skills, including the ability to prepare concise updates, summaries and customer-friendly communications. Sound judgement on risk, privacy, compliance and information management.
• Confidence using Microsoft 365, Excel, SharePoint, Teams and relevant workflow or document-management systems. Experience with automation, AI/Copilot-enabled ways of working, process improvement and change delivery is desirable.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

At AGL, we use some AI-enabled tools to support recruitment administration. All hiring decisions are made by hiring leaders and Talent Solutions professionals, with human oversight throughout.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Solutions team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Sales