Tenancy Manager

seek.com.au; Brisbane; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Common Ground Queensland is seeking a Tenancy Manager to coordinate client-focused tenancy services and oversee daily tenancy management across CGQ housing. You will maintain strong relationships with CGQ teams, tenants and support providers to drive positive outcomes, while upholding safety standards.

The role requires substantial tenancy management experience, knowledge of the CGQ model, and strong communication, negotiation and analytical skills.

Qualificações

• Demonstrated tenancy management experience using Console Property and Tenancy Management system (or similar).
• Understanding of CGQ tenancy management model and approach.
• Excellent stakeholder management and collaboration skills.
• Excellent dispute resolution skills.
• High degree of initiative and ability to work in a team.
• Excellent interpersonal and communication skills (verbal and written).
• Strong analytical ability.
• Confidence and skill in using information technology systems.
• Knowledge of RTA legislation.
• Driver's licence held and up to date.
• Access to a reliable personal vehicle for work travel; mileage reimbursed per SCHADS Award.
• Experience partnering with specialist homeless support services.
• Tertiary qualifications in Tenancy Management and related policy experience.

Responsabilidades

• Coordinate and deliver a client-focused tenancy service for current and prospective CGQ tenants.
• Oversee day-to-day management of residential tenancies across CGQ housing.
• Maintain effective relationships with CGQ team members, tenants and support providers to achieve positive tenant outcomes.

Conhecimentos

Tenancy management

CGQ model

Stakeholder mgmt

Dispute resolution

Initiative

Teamwork

Interpersonal skills

Analytical ability

IT literacy

RTA knowledge

Driver's license

Vehicle access

Formação académica

Certificate 4 in Property Management

Tertiary qualifications in Tenancy Management

Ferramentas

Console Property

Tenancy Management system

Descrição da oferta de emprego

Full time: Monday to Friday 8:30am - 4:30pm

Reports to: Tenancy Team Lead

ABOUT THEORGANISATION

Common Ground Queensland (CGQ) is a specialist supportive housing organisation providing supportive and affordable housing to people who have experienced or are at risk of homelessness. We offer housing to individuals and families in high and medium density single site and dispersed site models.

Our supportive housing approach offers long term, safe and affordable housing that is intentionally linked to personalised support services. Support services for tenants are provided through partner organisations.

CGQ also provides tenancy support to individuals and families in partnership with partner organisations to assist tenants to sustain their tenancies and maintain stable housing outcomes.

VISION STATEMENT

Ending homelessness, a person at a time with the communities in which we operate.

MISSION STATEMENT

To create supportive homes that honour local communities, respond to people’s needs and improve their well-being and connectedness.

ABOUT YOU

You are a compassionate and solutions-focused professional with experience in tenancy and property management, ideally within a social or community housing environment. You understand the unique challenges faced by tenants with complex needs and are committed to providing safe, stable and sustainable housing outcomes.

With strong interpersonal skills, you build respectful relationships and approach your work with empathy, clear boundaries, and an understanding of the impact life experiences can have on tenants. You manage issues like rent arrears and property standards with fairness and professionalism.

Organised and proactive, you work well in a team and are always looking for ways to improve processes. You believe housing is a human right and are passionate about inclusive, safe communities.

ABOUT THE ROLE

The Tenancy Manager is responsible for coordinating and delivering a client focused service to current and prospective tenants and to oversee the day-to-day management of residential tenancies across CGQ housing.

The Tenancy Manager is required to maintain effective relationships and communications with all CGQ team members, tenants, and Support Providers to deliver positive tenant outcomes consistent with the Common Ground supportive housing model.

Key Selection Criteria

1. Demonstrated tenancy management experience utilising Console Property and Tenancy Management system (or similar property management system).

2. Ability to understand and work in accordance with CGQ supportive housing model of tenancy management

3. Excellent stakeholder management and collaboration skills

4. Excellent dispute resolution skills

5. High degree of initiative and able to work well in a team

6. Excellent interpersonal and communication skills (verbal and written)

7. Strong analytical ability

8. Confidence and skill in working with information technology systems

9. Knowledge of RTA legislation

10. Drivers licence

11. Access to a reliable personal vehicle may be required for work-related travel. Business-related mileage will be reimbursed in accordance with the applicable provisions of the SCHADS Award.

1. Experience in partnering with specialist homeless support services

2. Tertiary qualifications in Tenancy Management - Certificate 4 in Property Management

3. Policy, procedural and protocol development experience

4. Understanding of homelessness and the needs of those who have experience chronic homelessness

Our commitment to safety and inclusion

CGQ is committed to the safety, wellbeing and empowerment of children and young people. We have zero tolerance for child abuse, and all employees are expected to uphold our safeguarding policies and help maintain a child-safe organisation.

We work alongside people who experience disadvantage, stigma and discrimination, including First Nations peoples, culturally and linguistically diverse communities, LGBTIQ+ communities and people living with disability or mental illness.

Common Ground Queensland strongly encourages applications from Aboriginal and Torres Strait Islanderpeoples. We are committed to creating a workplace that values and respects First Nations cultures and perspectives. CGQ actively works to provide a culturally safe and inclusive environment for all staff.