Tenancy Officer (Guardian Living Australia)

Tinythunder; Brisbane; Hybrid; AUD 50,000 - 70,000; Part time

Job summary

Guardian Living Australia (GLA) is seeking a Tenancy Officer to join our Housing Management team in a hybrid role based in Brisbane or the Sunshine Coast. You will support tenants across NSW and QLD, ensuring a smooth move-in and ongoing tenancy experience in SDA homes.

You will manage tenancy documentation, support SDA claims, coordinate maintenance, and be a warm point of contact for participants, families and support coordinators.

Qualifications

• Experience in tenancy, property or social and community housing.
• Understanding of tenancy legislation and SDA processes is desirable.
• Strong attention to detail and accurate data management.

Responsibilities

• Prepare and maintain tenancy and SDA documents in line with legislation.
• Manage tenancy inbox and respond to enquiries promptly.
• Support SDA endorsements and rent tracking across systems.
• Coordinate maintenance requests and vendor administration.
• Maintain accurate CRM records and prepare routine reports.

Skills

Tenancy experience

Property management

NDIS SDA knowledge

Education

Business administration

Property management

Finance

Tools

Microsoft 365

CRM platforms

Job description

Tenancy Officer (Guardian Living Australia)

At Guardian Living Australia (GLA), we believe a great home changes lives. We develop and manage Specialist Disability Accommodation (SDA): high-quality, purpose-built homes that give people with disability more choice, control and independence in how they live. Our purpose is to create homes that support people's health, wellbeing and participation in their community, and to back every home with tenancy support that is as considered as the build itself.

Based in either Brisbane or Sunshine Coast (working hybrid) you'll support our growing portfolio of homes across NSW and QLD, drawing on the group's strong local tenancy and delivery expertise while staying close to the people who live in our homes. This role will be .6 part time to commence with and may grow into a full time role over time.

The Role

We're looking for a Tenancy Officer to join our fast-moving Housing Management team. Reporting to the Housing Manager located in Victoria, you'll make sure every tenant has a smooth, well-supported start in their new home, and a consistent, reliable experience for as long as they live with us. You'll keep tenancy documentation accurate and support SDA claiming, coordinate maintenance, and be a warm, professional point of contact for participants, families, support coordinators and service providers.

In practice, that means:

Getting onboarding right: preparing tenancy agreements and sign-up documents so new tenants can move in with confidence

Keeping the experience consistent: answering tenancy queries promptly and following them through to resolution

Acting as a communication conduit: between maintenance and other business functions/stakeholders and the tenant where required to ensure a smooth tenant experience

Keeping records and claims accurate: supporting SDA endorsements and uplifts, rent tracking and data integrity across our systems

Engaging closely with our key partners: such as SIL (Supported Independent Living) providers who deliver the care for our tenants inside our homes

Regular activity will include:

Prepare and maintain RTA tenancy and SDA service agreements, renewals and onboarding documents in line with Queensland tenancy legislation and NDIS requirements

Manage the tenancy inbox on an ongoing basis, responding to enquiries as they arise

Ensure NDIS plans are received and current as well as follow up on plan renewals

Undertake property inspections, including incoming and outgoing condition inspections and regular routine inspections

Support occupancy, vacancy and waitlist administration, and respond to tenancy queries, including reasonable rent contributions

Support Finance with SDA claims and uplifts and rent tracking and arrears follow-up

Coordinate maintenance requests, schedules and vendor administration

Keep tenancy CRM records accurate and prepare regular tenancy, occupancy, claims and maintenance reports

Draft tenant notices, updates and newsletters, and suggest process improvements

This is a hands-on role in a growing team. You'll work closely with the Housing Manager, Facilities Manager and our Finance, Journey and Marketing teams, alongside participants, families, support coordinators, plan managers, SIL providers and the NDIA.

Who you are:

Experience in tenancy, property or social and community housing, ideally within disability services, housing or a related sector

A current real estate registration certificate or willingness to obtain

Understanding of NDIS SDA guidelines, tenancy legislation and SDA claiming processes (desirable)

Strong attention to detail, with high accuracy in data entry and documentation management

Clear, warm written and verbal communication, with the confidence to engage professionally with participants, families and external stakeholders

Highly organised, able to manage competing priorities and meet deadlines in a fast-paced environment

Curious and confident with AI tools

Confident with Microsoft 365 and CRM or property management platforms; Tenancy related CRM experience highly regarded

Discreet and trustworthy when handling sensitive participant and financial information

Curious and improvement-focused, adaptable, and happy to step in wherever the team needs you

A qualification in business administration, property management, finance or a related field (desirable)

Right to work in Australia, a current NDIS Worker Screening Check (or willingness to obtain one during onboarding) and a valid driver's licence are essential, and the flexibility to travel as needed – travel is not tied to set days

Why is this role different?

Every agreement you process and every follow-up you close helps someone settle into a home built for them. You'll join a person-centred team that values integrity, continuous improvement and getting things right the first time, with real scope to shape how our tenancy processes work as we grow.

CLOSING DATE: Please note we plan to conduct interviews as suitable applications are received, so please apply as soon as possible.