Tenant Experience & Community Support Manager

SGCH; Liverpool, Sydney, Fairfield; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

35-hour work week

Above Award pay

17% annual leave loading

NFP salary packaging

Health & wellbeing benefits

Paid Parental Leave

Job summary

SGCH is seeking a Tenancy Manager to lead tenancy services, maintain strong tenant relations, and coordinate with internal teams across multiple offices in NSW and VIC. The role involves supporting sustainable tenancies, managing day-to-day tenancy matters and connecting tenants to services that improve wellbeing.

The position is contract-based until 15 January 2027, with a hybrid work arrangement across Liverpool, Bonnyrigg and Fairfield offices and occasional travel to other SGCH sites.

Qualifications

• Experience in housing or tenancy services.
• Ability to work with diverse and vulnerable communities.
• Strong communication and negotiation skills.
• Self-motivated with resilience to manage multiple priorities.

Responsibilities

• Act as the main contact for tenants and keep them informed during issue resolution.
• Proactively manage rent arrears and tenancy debt to meet KPIs.
• Prepare and manage cases for NCAT hearings.
• Support tenant wellbeing by linking to relevant services and coordinating community activities.
• Conduct regular home visits to monitor property condition and tenancy issues.

Skills

Tenant management

Customer service

Negotiation

Time management

Travel readiness

Job description

SGCH is seeking a Tenancy Manager to lead tenancy services, maintain strong tenant relations, and coordinate with internal teams across multiple offices in NSW and VIC. The role involves supporting sustainable tenancies, managing day-to-day tenancy matters and connecting tenants to services that improve wellbeing.

The position is contract-based until 15 January 2027, with a hybrid work arrangement across Liverpool, Bonnyrigg and Fairfield offices and occasional travel to other SGCH sites.