Supportive Housing Team Leader

Housing Choices Australia; Adelaide; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Purposeful impact

Growth opportunities

5 weeks annual leave

Salary packaging

16 weeks parental leave

Inclusive culture

Job summary

Housing Choices Australia seeks a Supportive Housing Team Leader to lead Common Ground Adelaide, delivering Housing First led services and coordinated care. You will manage a team of frontline workers, supervise casework, and drive outcomes aligned with tenancy sustainability.

The role requires trauma-informed practice, strong leadership and a commitment to inclusive, person-centred service delivery for residents experiencing homelessness.

Qualifications

• Tertiary qualification in a social/d human services field or related discipline.
• Demonstrated experience leading teams in complex service delivery settings.
• Strong written and verbal communication skills and stakeholder engagement.

Responsibilities

• Lead and coordinate Common Ground Adelaide services to ensure safe, responsive delivery.
• Provide line management, recruitment, induction, performance planning and review.
• Oversee casework supervision, workload, and staff wellbeing with professional development.
• Govern service activity against targets, KPIs and program priorities.
• Ensure housing first principles and trauma-informed, strengths-based practice are applied.
• Monitor compliance, risk, health and safety, and quality standards.

Skills

Team leadership

People management

Written and oral communication

Influencing and relationship mgmt

Mentoring and motivation

Analytical and problem solving

Education

Relevant tertiary qualifications in social work, psychology, social or health science

Job description

Job Category: Community Services and Development

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development - enhance your skills and advance your career through tailored learning opportunities.
• Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits - increase your income through salary packaging, and 16 weeks of paid parental leave.
• Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace.

Job Description

The Opportunity

To provide day-to-day operational leadership, people management and specialist practice oversight for Common Ground Adelaide within the Supportive Services directorate, ensuring safe, consistent and outcomes focused service delivery.

Reporting to the Manager Supportive Housing, the Supportive Housing Team Leader is responsible for the day-to-day leadership and coordination of Common Ground Adelaide services. The role provides line management to a team of varied frontline workers and coordinates their work to deliver integrated, Housing First-led support, case coordination, community connection and tenancy-sustainment outcomes for residents.

The Supportive Housing Team Leader provides regular line management, casework and practice supervision, workload oversight, performance support and professional development for the team. The role applies a high level of knowledge in person-centred, trauma-informed, recovery-oriented and Housing First service delivery for people who have experienced homelessness and may present with intersecting experiences of trauma, domestic and family violence, mental ill-health, alcohol and other drug use, disability and complex health needs.

What you’ll do

• Deliver Common Ground Adelaide services in accordance with regulatory, contractual,legislative and internal business requirements, escalating material compliance issues.
• Manage day-to-day team performance against approved service targets, key performanceindicators, work plans and operational priorities.
• Provide timely and accurate operational reporting on service activity, resident outcomes, workforce pressures, performance, compliance, incidents, emerging issues and corrective actions.
• Provide line management to Common Ground Adelaide staff, including recruitment, induction, probation, performance planning and review, with clear individual and team accountabilities, goals, service standards and deadlines.
• Provide regular casework and practice supervision, performance feedback and guidance on complex presentations, professional boundaries, ethical decision-making, risk, reflective practice and staff wellbeing; recognise achievement and address performance, conduct or team-functioning issues promptly.
• Allocate and review workloads, caseloads, program activity and day-to-day resources, using service data, audits and feedback to monitor delivery and maintain responsive, safe and equitable services.
• Translate Supportive Housing strategy, directorate priorities and approved program plans into clear day-to-day priorities for Common Ground Adelaide.
• Identify, assess and manage day-to-day operational, practice, safeguarding, compliance and health and safety risks within Common Ground Adelaide.
• Lead and coordinate the service delivery functions so that direct support, case coordination and community development activities are integrated around resident goals and program outcomes.
• Oversee the quality, timeliness and consistency of assessment, intake, case coordination, practical support, resident programs, referrals, advocacy and community connection activities delivered.
• Ensure resident support is guided by Housing First principles and strengths-based, trauma-informed, recovery-oriented, culturally responsive and person-centred practice, promoting resident choice, safety, independence and tenancy sustainability.

Desired Skills and Experience

What you'll bring:

• Relevant tertiary qualifications in social work, psychology, social or health science or related discipline.
• Knowledge and understanding of the issues facing those experiencing homelessness.
• Proven experience and successful track record in a comparable role or discipline(s) in the public/community, private housing sector or transferable sector.
• Leading and managing teams in a complex service delivery setting.
• Highly developed written and oral communication skills.
• Strong influencing and relationship management skills.
• Ability to lead, motivate, mentor and manage people.
• Well-developed conceptual, analytical and problem-solving skills.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening... we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions... with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action... challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose... through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do... recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.