Community Housing Tenancy Services Manager

inhousing; Adelaide; Híbrido; AUD 110.000 - 150.000; Jornada completa

Descripción de la vacante

inhousing is seeking a Manager, Tenancy to lead high-quality tenancy management across our housing programs. You will oversee portfolio performance, complex matters, safeguarding concerns and regulatory compliance.

You will lead an experienced tenancy team, monitor KPIs, develop policies and annual plans, and report to senior leaders and the Board.

This 12-month full-time contract offers above-award pay, salary packaging and super, with hybrid working and a path to ongoing employment.

Formación

• Proven leadership experience leading tenancy teams.
• Strong knowledge of tenancy management and housing operations.
• Experience with regulatory compliance and safeguarding.
• Ability to monitor performance and report to leadership.

Responsabilidades

• Lead the tenancy team to deliver high-quality, person-centred tenancy services.
• Monitor tenancy performance, KPIs and tenant feedback.
• Oversee complex tenancy matters, complaints and safeguarding concerns.
• Ensure compliance with legislative, regulatory and organisational requirements.
• Develop and implement tenancy policies, procedures and continuous improvement initiatives.
• Oversee audits, quality assurance and remediation activities.
• Manage governance reporting, budgets and regulatory obligations.
• Lead the Annual Operations Plan development and reporting.
• Build relationships with government, community housing and disability sector stakeholders.
• Identify opportunities to improve service delivery and efficiency.

Conocimientos

Leadership

Tenancy management

Regulatory awareness

Performance monitoring

Data analysis

Stakeholder engagement

Communication

Organisational skills

Disability focus

Descripción del empleo

Community Housing Tenancy Services Manager

Above award rate + salary packaging + super

inhousing is seeking an experienced and values-driven Manager, Tenancy to lead the delivery of high-quality tenancy management services across our housing programs. This is an opportunity to make a meaningful contribution to safe, secure and sustainable housing for people with disability, while leading an experienced team and driving continuous improvement in tenancy services.

This is a 12-month full-time contract, with the potential for an ongoing position for the right candidate.

Who are we?

inhousing is an innovative social landlord focused on the needs of people with disability.

We are experts in the design and construction of modern, fully accessible homes. What makes our homes great is our belief that community connection and our tenants' individual needs and lifestyle preferences are just as important as having a home that meets their accessibility requirements.

We are committed to creating housing where people with disability can feel safe, connected and at home.

About the role

Reporting to the Strategy Leader, Housing and Technology, the Manager, Tenancy will provide strategic and operational leadership across tenancy management, ensuring high-quality, person-centred services and positive housing outcomes for tenants.

The role is responsible for tenancy portfolio performance, complex tenancy matters, complaints and safeguarding concerns, regulatory compliance, policy development and continuous improvement. You will lead an experienced tenancy team, monitor performance against key measures, and provide high-quality advice and reporting to senior leaders and the Board.

Working collaboratively across inhousing and with external stakeholders, you will also contribute to organisational planning, service innovation and opportunities for business growth.

Key responsibilities

• Lead, coach and support the tenancy team to deliver high-quality, person-centred tenancy services.
• Monitor tenancy performance, KPIs and tenant feedback to identify trends, risks and opportunities for improvement.
• Oversee complex tenancy matters, complaints, safeguarding concerns and escalations.
• Ensure compliance with relevant legislative, regulatory, contractual and organisational requirements.
• Develop and implement tenancy policies, procedures, operational resources and continuous improvement initiatives.
• Oversee tenancy-related audits, quality assurance and remediation activities.
• Manage tenancy portfolio performance, operational budgets, reporting and regulatory obligations.
• Lead the development and implementation of the Annual Operations Plan.
• Prepare high-quality operational reports, Board papers, briefings and regulatory reporting.
• Build effective relationships with government, community housing and disability sector stakeholders.
• Identify opportunities to improve service delivery, operational efficiency and business growth.

About you

You will bring:

• Proven leadership experience, with the ability to build, support and develop a high-performing team.
• Strong knowledge of tenancy management, housing operations and relevant legislative and regulatory requirements.
• Sound judgement and confidence managing complex tenancy matters, complaints and competing priorities.
• Experience in performance monitoring, quality assurance, risk management and continuous improvement.
• Strong analytical skills, including the ability to interpret data, identify trends and inform operational decision-making.
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across teams and organisations.
• Strong organisational skills and the ability to balance strategic priorities with operational demands.
• A values-led approach and a commitment to person-centred services and positive housing outcomes for people with disability.

Why join inhousing?

At inhousing, you will have the opportunity to make a meaningful difference through housing that supports people's wellbeing, independence and connection to community.

You will join a collaborative, values-led organisation that is committed to innovation, continuous improvement and creating better housing outcomes for people with disability.

We offer work flexibility including hybrid working, a genuine commitment to work life balance, opportunities for professional development and a positive work culture.

As a not for profit enterprise, our employees are able to salary sacrifice to the maximum amount.

If you are a capable and motivated leader who wants to combine operational excellence with meaningful social impact, we would love to hear from you.

inhousing values diversity. We welcome applications from individuals of all backgrounds, experiences, abilities and identities, including people with disability and First Nations people.

We offer an inclusive culture and flexible work arrangements so that all staff feel safe, valued and supported to achieve their best. For example, we have flexible work hours, we allow staff to work partly from home, and we provide accessible office equipment. We encourage requests for reasonable adjustments.

We are committed to providing an accessible recruitment process for all. We invite any queries or requests to ensure the recruitment process is barrier-free.