Tenancy And Property Officer

Department Of Families, Fairness And Housing; Greater Bendigo; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Department of Families, Fairness and Housing invites applications for a Tenancy and Property Officer based in Victoria. The role supports housing programs, delivers client-centered services to individuals and families seeking housing assistance or living in public housing, and works within a network of community workers to promote wellbeing.

Key responsibilities include tenancy and property management, debt management, inspections, maintenance and dispute resolution, assessing needs,

Qualifications

• Client-facing housing role experience preferred.
• Ability to assess client needs and provide housing advice.

Responsibilities

• Tenancy and Property management including debt management, inspections, maintenance and dispute resolution.
• Assess clients' needs and provide housing options from established policies and procedures.
• Prepare routine cases and represent the Department at VCAT.

Job description

THE ROLE

The Tenancy and Property Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

• Tenancy and Property management including debt management, property inspections, maintenance and dispute resolution.
• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).

Please open the position description to

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.