Tenancy and Property Officer

Department of Families, Fairness & Housing VIC; Geelong; On-site; AUD 60,000 - 70,000; Full time

Job summary

Department of Families, Fairness & Housing VIC in Geelong invites applications for a Housing Services Officer. This client-facing role supports the delivery of housing programs and provides housing advice to individuals and families seeking assistance or living in public housing.

Based in regional offices, the role covers tenancy and property management tasks and aims to promote wellbeing of vulnerable clients, under supervision and within established policies and procedures.

Qualifications

• Experience in tenancy and property management.
• Ability to provide housing advice and assistance.
• Capacity to represent the Department at VCAT when required.

Responsibilities

• Assess client's needs and provide advice on housing options from established policy, procedures and standards.
• Prepare routine cases and represent the Department at VCAT.
• Apply early intervention strategies to sustain tenancies.

Skills

Client facing

Housing advice

Tenancy & property management

Job description

Department of Families, Fairness & Housing VIC – Geelong VIC

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)