Tenancy And Property Officer

Department of Families Fairness and Housing; Mildura; Sur place; AUD 65 000 - 82 000; Plein temps

Résumé du poste

The Housing Services Officer role is a client facing position which supports the department's housing program and plays a vital role in client‑centred services for individuals and families seeking housing assistance or living in public housing.

Officers are part of a network of community workers and organisations that share responsibility for helping vulnerable people, with duties in tenancy and property management, housing advice and assistance, and acting as a local reference point under

Responsabilités

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Description du poste

THE ROLE The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing. Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance. Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.