Tenancy and Property Officer

Department of Families, Fairness & Housing VIC; Mildura; On-site; AUD 65,000 - 75,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Mildura VIC is seeking a Housing Services Officer to support the delivery of Victorian housing programs and provide client-centred housing assistance.

Based in regional offices, the role covers tenancy and property management, housing advice and referrals, with a focus on assisting vulnerable clients and applying established procedures.

Qualifications

• Australian citizen or permanent resident or hold a valid work permit or visa.
• Pre-employment screening includes national police check and misconduct screening.

Responsibilities

• Assess client's needs and provide advice on housing options from established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Job description

Department of Families, Fairness & Housing VIC – Mildura VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.

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THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

Eligibility and Screening

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.