Tenancy and Property Officer

Victorian Government - Department of Families, Fairness, and Housing; Greater Bendigo; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Victorian Government - Department of Families, Fairness and Housing is seeking a Housing Services Officer (Classification 2) to support tenancy and property management, provide housing advice, and assist vulnerable clients across offices in the state.

The role emphasizes client-centered service delivery, debt management, inspections, and dispute resolution, with potential involvement in VCAT proceedings as required by policy and procedure.

Qualifications

• Tenancy and Property management including debt management, property inspections, maintenance and dispute resolution.
• Provide housing options from established policies, procedures and standards.
• Represent the Department at Victoria Civil Administrative Tribunal (VCAT) as required.

Responsibilities

• Assess clients' needs and advise on housing options from policy guidelines.
• Prepare routine cases with established procedures and support processes.
• Work under general supervision as part of a housing services team.

Skills

Client facing

Housing advice

Debt management

Dispute resolution

VCAT representation

Job description

THE ROLEThe Tenancy and Property Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.ACCOUNTABILITIES INCLUDETenancy and Property management including debt management, property inspections, maintenance and dispute resolution.Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.