Telesales Representative

Area Safe Products; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Area Safe Products, a family-owned Australian business based in Minchinbury, is seeking a proactive telemarketing professional to develop and expand our customer base. You will run outbound campaigns, target new prospects and reactivate dormant accounts, reporting to the Head of Sales & Marketing.

The role is based in our Minchinbury office and offers either full-time (37.6 hours per week) or part-time casual hours (minimum 20 per week).

Qualifications

• Native English speaker.
• Outbound calls to customers and prospects.
• 2 years outbound sales or telemarketing or B2B sales experience.
• Strong communication and active listening skills.
• Ability to persuade and influence others.
• Strong customer service and problem-solving skills.
• Excellent written skills for emails and quotes.
• Time management and organisation with minimal supervision.
• Professional presentation and a positive image of the company.
• CRM/ERP experience; NetSuite preferred.

Responsibilities

• Build and plan potential customer lists for follow up.
• Run telemarketing campaigns to generate leads and convert sales.
• Maintain daily call volume up to 30 successful contacts per day.
• Support sales through targeted campaigns to key segments.
• Reactivate dormant accounts after 3, 6 and 12 months.
• Build rapport and ask open questions to uncover opportunities.
• Develop new and creative ways to win business.
• Keep NetSuite updated with calls, appointments, and customer activity.
• Submit weekly KPIs to management.

Skills

Outbound sales

Telephone telemarketing

B2B sales

Communication skills

Active listening

Persuasion

Time management

Self-motivation

Tools

NetSuite CRM

Job description

You will develop, expand and generate new business through targeted telemarketing campaigns, working both new prospects and existing clients, including customers who have gone quiet. You will report directly to the Head of Sales & Marketing and work as part of the wider sales team.

This is an office-based role at our Minchinbury office.

Full time (37.6 hours per week) or Part time on a casual basis (minimum 20 hours per week) is available.

Key responsibilities

• Build and plan potential customer lists for follow up
• Run telemarketing campaigns to generate leads and convert sales
• Build your daily call volume up to 30 successful contacted calls per day
• Support sales through targeted campaigns to key segments, including civil contractors, builders and racking companies
• Call customers inactive for 3, 6 and 12 months to reactivate accounts
• Build quick rapport and ask open questions to understand current and future opportunities we can support with our products
• Develop new and creative ways to win business
• Keep NetSuite updated with all calls, appointments and customer activity
• Maintain the NetSuite database, proactively and reactively
• Submit weekly KPIs to management

About you

• English must be your native tongue
• Confident and comfortable making outbound calls to existing and new customers
• 2 years outbound sales or telemarketing experience or B2B sales experience
• Strong communication and active listening skills
• Ability to persuade and influence others
• Strong customer service and problem-solving skills
• Excellent written skills for emails and quotes
• Time management and organisation, with the ability to work without constant supervision
• Professional presentation and a positive image of the company
• CRM/ERP experience, NetSuite preferred

About us

• Area Safe Products (ASP) is a family-owned Australian business based in Minchinbury, manufacturing and supplying industrial and site safety products. Our range includes bollards, guardrail, machine guarding, barriers, wheel stops, signage, matting and spill control. We operate alongside Astra Street Furniture as part of the Area Safe Group.
• Full training: Induction, product training, system training, ongoing support and coaching
• All outbound calling tools: Scripts and email templates
• Career growth: This role has a natural succession into broader sales and Business Development Manager (BDM) opportunities