Telesales Representative

Harbour Dental Lab; Sydney; On-site; AUD 95,000 - 115,000; Full time

Benefits offered by this job

Monthly team lunches

Career progression opportunities

Industry events and networking

Job summary

Harbour Dental Lab in Sydney's NSW region is seeking a driven Telesales Representative to grow our national dental client base. Based at our Sydney laboratory, you will make outbound calls to dental practices across Australia, nurture relationships and convert opportunities into long-term partnerships.

Join a fast-growing Australian dental laboratory committed to exceptional service, training and career development.

Qualifications

• Previous experience in telesales, outbound sales, account management, dental sales or the dental industry is highly regarded.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Make outbound calls to dental practices across Australia to identify and develop new business opportunities.
• Build rapport and establish relationships with dentists, practice managers and clinic support teams.
• Introduce prospective customers to Harbour Dental Lab, our products, services and capabilities.
• Understand each practice's current laboratory arrangements, needs and challenges.
• Identify opportunities where Harbour Dental Lab can provide greater value, service and support.
• Follow up with prospective customers consistently and professionally throughout the sales process.
• Convert new opportunities into long-term customer relationships.
• Nurture and develop existing interstate customer accounts.
• Maintain regular contact with customers and identify opportunities to increase engagement and account value.
• Reactivate dormant or inactive accounts.
• Maintain an organised sales pipeline and accurately record customer interactions, opportunities and follow-ups in our CRM.
• Work closely with our Customer Care and Production teams to ensure a smooth onboarding and customer experience.
• Follow up on enquiries and opportunities to ensure nothing falls through the cracks.
• Provide feedback from customers and the market to help us continually improve our products and services.
• Achieve agreed sales, activity and customer-growth targets.
• Represent Harbour Dental Lab professionally and consistently across every customer interaction.

Job description

Telesales Representative

Harbour Dental Lab | Silverwater, NSW | Full Time

$95,000–$115,000 + Superannuation + Commission + OTE

About Harbour Dental Lab

At Harbour Dental Lab, we're on a mission to become Australia's leading dental laboratory.

Based in Silverwater, NSW, we are one of the fastest-growing dental laboratories in the state, providing high-quality dental restorations to clinics across Australia.

Our customer base continues to grow throughout New South Wales, Queensland, Victoria and beyond, and we're now looking for a motivated Telesales Representative to help us accelerate our growth across Australia.

We believe great products are only part of the equation. Outstanding customer service is what sets us apart. Every decision we make is guided by one simple question:

"Does this benefit our customer?"

If the answer is no, we don't do it.

We are a forward-thinking laboratory that continually invests in the latest technology, systems and processes to deliver the best possible experience for our customers.

Just as importantly, we invest in our people. Whether your long-term career interests lie in sales, customer service, operations or dental technology, we'll provide the support, training and opportunities to help you grow.

Our culture combines high performance with kindness. We believe exceptional results and genuine respect for one another go hand in hand. We work hard, support one another, celebrate wins together and are always looking for ways to improve.

We're looking for someone who shares those values and wants to help us build something special.

About the Role

We are looking for an ambitious, confident and relationship-focused Telesales Representative to join our growing sales team in Sydney.

This is a key sales role focused on growing new business and nurturing existing customer relationships across Australia.

You'll be based in our Sydney laboratory and spend your day speaking with dental practices across Queensland, Victoria, Tasmania, South Australia, Western Australia and the Northern Territory, as well as supporting our broader interstate customer base.

You'll identify potential customers, make outbound calls, introduce them to Harbour Dental Lab, understand their current laboratory requirements and identify opportunities where we can provide a better experience.

But this role isn't simply about making calls and hitting a number.

We believe the best salespeople build genuine relationships. You'll take the time to understand each practice, learn about their needs and challenges, follow up consistently and build trust over time.

You'll also play an important role in nurturing existing accounts, staying connected with customers, identifying opportunities to grow those relationships and ensuring Harbour Dental Lab remains their laboratory partner of choice.

You'll work closely with our Customer Care and Technical teams to ensure the experience you promise over the phone is delivered throughout the entire customer journey.

This is an exciting opportunity to join a growing Australian business and play a significant role in expanding our customer base nationally.

Key Responsibilities

• Make outbound calls to dental practices across Australia to identify and develop new business opportunities.

• Build rapport and establish relationships with dentists, practice managers and clinic support teams.

• Introduce prospective customers to Harbour Dental Lab, our products, services and capabilities.

• Understand each practice's current laboratory arrangements, needs and challenges.

• Identify opportunities where Harbour Dental Lab can provide greater value, service and support.

• Follow up with prospective customers consistently and professionally throughout the sales process.

• Convert new opportunities into long-term customer relationships.

• Nurture and develop existing interstate customer accounts.

• Maintain regular contact with customers and identify opportunities to increase engagement and account value.

• Reactivate dormant or inactive accounts.

• Maintain an organised sales pipeline and accurately record customer interactions, opportunities and follow-ups in our CRM.

• Work closely with our Customer Care and Production teams to ensure a smooth onboarding and customer experience.

• Follow up on enquiries and opportunities to ensure nothing falls through the cracks.

• Provide feedback from customers and the market to help us continually improve our products and services.

• Achieve agreed sales, activity and customer-growth targets.

• Represent Harbour Dental Lab professionally and consistently across every customer interaction.

About You

We're looking for someone who is confident, driven, personable and genuinely enjoys talking to people.

You'll be comfortable picking up the phone, starting conversations with people you've never spoken with before and turning those conversations into genuine business relationships.

You'll also have:

• Excellent verbal communication and interpersonal skills.

• A confident and professional telephone manner.

• The ability to build rapport quickly with different types of customers.

• Strong follow-up and relationship-management skills.

• A proactive, self-motivated attitude.

• A genuine desire to achieve targets and grow revenue.

• Strong organisation and attention to detail.

• The ability to manage a large number of customer conversations and follow-ups without losing track of opportunities.

• A customer-first mindset.

• Resilience and persistence—you understand that not every call will result in a sale.

• The ability to work independently while contributing positively to a team.

• A willingness to learn, improve and develop your sales skills.

• A strong work ethic and a genuine desire to grow with the business.

Previous experience in telesales, outbound sales, account management, dental sales or the dental industry is highly regarded.

If you're the type of person who enjoys picking up the phone, having a great conversation and turning a cold prospect into a long-term customer, we'd love to hear from you.

What You'll Get

At Harbour Dental Lab, we don't just offer a job—we offer a long-term career with genuine opportunities for growth.

Competitive Remuneration

• Base salary: $95,000–$115,000 + Superannuation

• Uncapped commission structure

• OTE (On-Target Earnings) with significant earning potential based on performance

• Performance incentives linked to new business growth and customer development

Career Growth

You'll have the opportunity to grow with a rapidly expanding Australian dental laboratory and take on increasing responsibility as the business continues to expand nationally.

You'll receive:

• Comprehensive training and onboarding.

• Ongoing sales coaching and development.

• Genuine career progression opportunities.

• The opportunity to play an important role in the national expansion of Harbour Dental Lab.

You will also enjoy:

• A supportive, high-performing and genuinely kind team environment.

• A workplace where ideas are encouraged and people are trusted to take ownership.

• The opportunity to build relationships with dental practices across Australia.

• Monthly team lunches.

• Opportunities to attend industry events and develop your professional network within the dental industry.

• Long-term career opportunities with a business committed to sustainable growth.

Join Harbour Dental Lab

This is an exciting opportunity for someone who wants more than just another telesales job.

We're looking for someone who is ambitious, competitive, personable and genuinely enjoys building relationships.

You'll have the opportunity to speak with dental practices across Australia, develop new business, grow existing accounts and play a key role in the next stage of Harbour Dental Lab's growth.

We're building a business for the long term, and we're looking for someone who wants to grow with us.

If you're ready to pick up the phone, build relationships, create opportunities and help grow a national dental laboratory, we'd love to hear from you.