Customer Solutions Representative

Modern Dental Pacific Group; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Great Place to Work Certified

Team events

Job summary

Southern Cross Dental, part of Modern Dental Pacific, seeks a Customer Solutions Representative to join the Rosebery team. You will deliver professional first-level customer service, resolve inquiries, and support onboarding while promoting additional products and services.

Working in a hybrid model with some remote work, you will build strong relationships across departments, apply dental terminology confidently, and help ensure exceptional customer experiences.

Qualifications

• Experience in a contact centre or customer service environment.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• Empathetic and tactful when dealing with customers.
• Familiarity with Microsoft Office applications.

Responsibilities

• Provide first-level customer service to Southern Cross Dental and Andent Group customers.
• Resolve inquiries at first contact and escalate when needed.
• Learn and articulate dental terminology to customers.
• Own customer enquiries to ensure satisfaction and exceed expectations.
• Assist with new account onboarding, including setup and welcome packs.
• Identify opportunities to promote products, features and services.

Skills

Customer service

Communication

Time management

Problem solving

Empathy

Attention to detail

Tools

Microsoft Office

Job description

Southern Cross Dental (part of Modern Dental Pacific) has been servicing the Australian and New Zealand Dental industry for over 40 years. As an industry leading full service dental laboratory, our expertise and industry knowledge give our customers confidence in being able to provide their patients with the best possible results.

“Better, together” aligns with our purpose of providing exceptional quality in every experience we deliver and every product we craft, to our customers, their patients and our people. Our values that keep our purpose front and centre in everything we do are:

We are Forward thinking.

We are Committed.

We are Human.

We are Empowered.

About the Role

We are currently on the lookout for a customer-focused and team-oriented Customer Solutions Representative to join our Customer Solutions Team in Rosebery.

No two days are the same; however, a typical day would include:

Providing professional and outstanding first-level customer service to our customers across the Southern Cross Dental and Andent Group brands.

Resolving a variety of customer enquiries at the first point of contact and escalating matters where required.

Learning, understanding and confidently articulating dental terminology to customers.

Taking ownership of customer enquiries to ensure customer satisfaction and exceed expectations.

Supporting new account onboarding, including account setup, welcome packs and follow-up customer care.

Identifying opportunities to promote additional products, features and services to clients while ensuring a seamless customer experience.

Assisting and supporting the Customer Solutions Manager with ad hoc projects and tasks.

Why come work for us?

Modern Dental Pacific is one of the largest Dental Laboratory Networks across Australia and New Zealand.

Enjoy the flexibility of our hybrid working model, with up to 2 days working from home each week.

We are proudly Great Place to Work® Certified, reflecting our commitment to creating an inclusive, supportive and high-performing workplace where our people can thrive.

Friendly and collaborative culture. We have fun along the way with a buzzing social calendar, regular team events and opportunities to connect across the business.

MDP Rewards You

MDP Rewards You is our recognition program designed to celebrate and reward our people through quarterly employee awards, service awards and on-the-spot recognition.

MDP Benefits You

MDP Benefits You provides access to a range of benefits including paid parental leave, health and wellbeing initiatives, employee discounts and other exclusive perks.

Continuous Learning

Through our network of dental laboratories and investment in innovative technologies and practices, you'll have opportunities to develop your skills and grow your career.

Sounds like a role you can sink your teeth into? Get in touch if this sounds like you!

Previous experience in a contact centre or customer service environment.

Experience building and maintaining strong relationships across multiple departments.

Well-developed verbal and written communication skills.

Excellent time management skills and the ability to work under pressure.

A flexible approach and strong problem-solving skills with the ability to manage competing priorities.

Demonstrated empathy, tact and patience when dealing with internal and external customers.

Strong attention to detail.

A solid working knowledge of Microsoft Office.

Our recruitment process

At Modern Dental Pacific, we are committed to fostering an inclusive, accessible environment, where all team members and customers feel valued, respected, and supported. We are an equal opportunity employer where we welcome and encourage applications from people regardless of age, disability, race, sex, intersex status, gender identity, sexual orientation and breastfeeding status.