Telecommunications Service Officers

Green Light Worldwide; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Green Light Australia is partnering with a leading company to engage a Telecommunication Service Officer to support enterprise telecommunications services. You will coordinate operations, manage service requests, liaise with vendors and stakeholders, and help ensure reliable voice, data, and unified communications across the business.

Based in Adelaide with a hybrid work environment, this 12-month contract requires strong telecommunications administration experience, excellent stakeholder

Qualifications

• Experience in telecommunications operations, service delivery, or service management.
• Knowledge of fixed voice, WAN, carrier services, PABX platforms, UC technologies, and contact centre solutions.
• Experience coordinating telecommunications service providers and vendor relationships.
• Strong understanding of incident, request, and change management processes.

Responsibilities

• Triaging, coordinating, and escalating telecommunications incidents and service requests.
• Coordinating fixed voice service requests, orders, additions, changes, and disconnections.
• Allocating telephone numbers and maintaining accurate numbering registers.
• Managing WAN quotations, provisioning, upgrades, relocations, and service disconnections.
• Tracking telecommunications provider orders and monitoring delivery milestones.
• Administering PABX services and coordinating vendor support activities.
• Supporting unified communications service requests and customer fulfilment activities.
• Coordinating contact centre-related requests, incidents, and service changes.
• Maintaining telecommunications asset, service, configuration, and billing records.
• Reconciling carrier invoices and validating telecommunications inventories.
• Communicating effectively with customers, vendors, and internal stakeholders.
• Monitoring provider escalations and ensuring timely resolution of issues.
• Supporting site readiness activities for telecommunications deployments and migrations.
• Assisting with testing, validation, and service acceptance activities.
• Developing and maintaining Knowledge Base Articles (KBAs), process documentation, and work instructions.
• Contributing to operational reporting, service improvement initiatives, and process optimisation activities.

Skills

Telecommunications ops

Incident management

Vendor coordination

ITSM tools

Analytical skills

Communication skills

Tools

PABX platforms

Unified Communications

Contact centre systems

MS Office

Job description

• Leading company in its field
• Based in Adelaide (hybrid work environment)
• 12 Months Contract

Green Light Australia are partnering with a leading company to engage Telecommunication Service Officer to provide additional operational support across enterprise telecommunications services. The successful candidates will play a key role in coordinating telecommunications operations, managing service requests, liaising with vendors and stakeholders, and ensuring the delivery of reliable voice, data, and unified communications services.
This position requires strong telecommunications administration experience, excellent stakeholder engagement skills, and the ability to manage multiple service providers and operational activities simultaneously.

Key Responsibilities

• Triaging, coordinating, and escalating telecommunications incidents and service requests.
• Coordinating fixed voice service requests, orders, additions, changes, and disconnections.
• Allocating telephone numbers and maintaining accurate numbering registers.
• Managing WAN quotations, provisioning, upgrades, relocations, and service disconnections.
• Tracking telecommunications provider orders and monitoring delivery milestones.
• Administering PABX services and coordinating vendor support activities.
• Supporting unified communications service requests and customer fulfilment activities.
• Coordinating contact centre-related requests, incidents, and service changes.
• Maintaining telecommunications asset, service, configuration, and billing records.
• Reconciling carrier invoices and validating telecommunications service inventories.
• Communicating effectively with customers, vendors, and internal stakeholders.
• Monitoring provider escalations and ensuring timely resolution of issues.
• Supporting site readiness activities for telecommunications deployments and migrations.
• Assisting with testing, validation, and service acceptance activities.
• Developing and maintaining Knowledge Base Articles (KBAs), process documentation, and work instructions.
• Contributing to operational reporting, service improvement initiatives, and process optimisation activities.

Required Skills & Experience

• Experience in a telecommunications operations, service delivery, or service management role.
• Working knowledge of enterprise telecommunications environments, including:
  • Fixed voice services
  • WAN and carrier services
  • PABX platforms
  • Unified Communications technologies
  • Contact Centre solutions
• Experience coordinating telecommunications service providers and vendor relationships.
• Strong understanding of incident, request, and change management processes.
• Experience maintaining telecommunications inventories, asset registers, and billing records.
• Proven ability to manage multiple tasks and priorities in a fast-paced operational environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with IT Service Management (ITSM) tools and Microsoft Office applications.

About the company

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to [e-mail] or call [phone].