Enterprise Telecoms Service Specialist

Green Light Worldwide; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Green Light Australia is partnering with a leading company to engage a Telecommunication Service Officer to support enterprise telecommunications services. You will coordinate operations, manage service requests, liaise with vendors and stakeholders, and help ensure reliable voice, data, and unified communications across the business.

Based in Adelaide with a hybrid work environment, this 12-month contract requires strong telecommunications administration experience, excellent stakeholder

Qualifications

• Experience in telecommunications operations, service delivery, or service management.
• Knowledge of fixed voice, WAN, carrier services, PABX platforms, UC technologies, and contact centre solutions.
• Experience coordinating telecommunications service providers and vendor relationships.
• Strong understanding of incident, request, and change management processes.

Responsibilities

• Triaging, coordinating, and escalating telecommunications incidents and service requests.
• Coordinating fixed voice service requests, orders, additions, changes, and disconnections.
• Allocating telephone numbers and maintaining accurate numbering registers.
• Managing WAN quotations, provisioning, upgrades, relocations, and service disconnections.
• Tracking telecommunications provider orders and monitoring delivery milestones.
• Administering PABX services and coordinating vendor support activities.
• Supporting unified communications service requests and customer fulfilment activities.
• Coordinating contact centre-related requests, incidents, and service changes.
• Maintaining telecommunications asset, service, configuration, and billing records.
• Reconciling carrier invoices and validating telecommunications inventories.
• Communicating effectively with customers, vendors, and internal stakeholders.
• Monitoring provider escalations and ensuring timely resolution of issues.
• Supporting site readiness activities for telecommunications deployments and migrations.
• Assisting with testing, validation, and service acceptance activities.
• Developing and maintaining Knowledge Base Articles (KBAs), process documentation, and work instructions.
• Contributing to operational reporting, service improvement initiatives, and process optimisation activities.

Skills

Telecommunications ops

Incident management

Vendor coordination

ITSM tools

Analytical skills

Communication skills

Tools

PABX platforms

Unified Communications

Contact centre systems

MS Office

Job description

Green Light Australia is partnering with a leading company to engage a Telecommunication Service Officer to support enterprise telecommunications services. You will coordinate operations, manage service requests, liaise with vendors and stakeholders, and help ensure reliable voice, data, and unified communications across the business.

Based in Adelaide with a hybrid work environment, this 12-month contract requires strong telecommunications administration experience, excellent stakeholder