Nice Cxone Contact Centre Engineer - Green Light

Green Light Worldwide; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

12-month contract

Hybrid work

Job summary

Green Light Australia is seeking a Senior NICE CXone Contact Centre Engineer to join our team in Australia. The role focuses on designing and delivering NICE CXone solutions across enterprise environments. You will translate requirements into scalable CXone designs, configure routing, IVR, ACD, digital channels, and reporting, and support migrations from legacy systems.

Hybrid work in Melbourne or Sydney. Candidates should have proven senior engineering experience, with full project lifecycle

Qualifications

• Proven experience in roles at senior engineer level.
• Extensive experience designing and delivering NICE CXone Contact Centre solutions.
• Demonstrated experience across full project lifecycle from design to deployment.
• Strong understanding of contact centre tech: routing, IVR, omnichannel, WFM, reporting.

Responsibilities

• Lead design and delivery of NICE CXone solutions across enterprise environments.
• Translate requirements into scalable CXone designs.
• Configure CXone components: routing, IVR, call flows, ACD, digital channels, WFM, reporting.
• Support end-to-end migrations from legacy systems to NICE CXone.
• Perform system integration with CRM, telephony, APIs, and third-party platforms.
• Create technical docs, standards, and runbooks.

Skills

NICE CXone

Contact centre design

Solution design

Stakeholder engagement

Project lifecycle

CRM integration

Tools

APIs

CRM platforms

Telephony systems

CXone components

Job description

• Leading company in its field
• 12 month initial month assignment (chance to extend)
• Hybrid work / Melbourne or Sydney based

Green Light Australia are looking to engage a Senior NICE CXone Contact Centre Engineer to join their team.

Responsibilities

• Lead the design and delivery of NICE CXone Contact Centre solutions across enterprise environments.
• Translate business and operational requirements into scalable CXone technical designs.
• Configure and implement CXone components including routing, IVR, call flows, ACD, digital channels, workforce optimisation, and reporting.
• Support end-to-end platform migrations from legacy contact centre technologies to NICE CXone.
• Conduct system integration activities with CRM, telephony, API, and third-party platforms.
• Develop technical documentation, configuration standards, and operational runbooks.

Requirements

• Proven experience working in similar roles as a Senior Engineer
• Extensive experience designing and delivering NICE CXone Contact Centre solutions.
• Demonstrated experience across the full project lifecycle, from solution design through to implementation and production deployment.
• Strong understanding of contact centre technologies, telephony, call routing, IVR, omnichannel, workforce management, and reporting capabilities.
• Experience integrating NICE CXone with CRM platforms, APIs, and enterprise applications.
• Proven ability to work within large-scale transformation and migration projects.
• Strong stakeholder engagement skills with the ability to work effectively with business and technical teams.
• Experience producing technical designs, implementation documentation, and operational procedures.
• Insurance industry experience will be seen as advantageous.

About the company

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to [e-mail] or call [phone].