Field Technician

Green Light; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Green Light Worldwide is seeking multiple Field Support Technicians / Deployment Engineers to support a large-scale technology rollout across regional Victoria. You will perform onsite deployment, installation, and hands-on support across many sites, with extensive travel and a requirement for Australian citizenship.

You will work with a dedicated delivery team, handling hardware installations, device refreshes, and site-based support, ensuring successful rollouts and accurate deployment

Qualifications

• Proven experience as a Field Technician or Deployment Engineer.
• Hands-on hardware installations and site-based deployments.
• Strong Windows troubleshooting and networking basics; travel Victoria region.

Responsibilities

• Perform onsite deployment, installation, and support across regional locations.
• Replace devices, install hardware, and refresh technology.
• Support infrastructure, endpoints, networking, and peripherals.
• Troubleshoot hardware, software, and connectivity issues during deployments.
• Provide user support during implementation activities.
• Travel regularly across assigned regional sites to meet schedules.

Skills

Field Technician

Deployment Engineer

Desktop Support

Networking basics

Windows troubleshooting

Customer service

Independent work

Driver's license

Travel readiness

Job description

• Initial 12-Month assignment (which might have an extension)
• Regional Victoria, multiple locations
• Onsite / Travel Required
• Must be an Australian Citizen
• Large-Scale Technology Deployment Program

• Initial 12-Month assignment (which might have an extension)
• Regional Victoria, multiple locations
• Onsite / Travel Required
• Must be an Australian Citizen
• Large-Scale Technology Deployment Program

About the Role

Green Light is seeking multiple experienced Field Support Technicians / Deployment Engineers to support a large-scale regional technology deployment program across Victoria.

Working as part of a dedicated delivery team, you will be responsible for providing onsite technical support, deployment, installation, and remediation services across multiple regional locations. This role requires extensive travel throughout assigned regions and strong hands-on experience supporting infrastructure, end-user devices, and site-based technology environments.

Four technicians will be deployed across the regional footprint, with responsibility for supporting site rollout activities, technology refreshes, installations, and field-based technical support.

Responsibilities

• Perform onsite deployment, installation, and support activities across multiple regional locations
• Conduct device replacements, hardware installations, and technology refresh activities
• Support infrastructure, endpoint, networking, and peripheral device deployments
• Troubleshoot and resolve hardware, software, and connectivity issues encountered during deployments
• Provide user support and technical assistance during implementation activities
• Coordinate with project teams and site stakeholders to ensure successful site delivery outcomes
• Maintain accurate deployment records, asset information, and project documentation
• Escalate technical issues and risks where required
• Support testing, validation, and post-deployment activities
• Travel regularly across assigned regional locations to meet project schedules and milestones

Regional Coverage Areas

• Greater North (Bendigo Region) - 23 sites
• Far North (Mallee) - 44 sites
• Greater Southwest - 33 sites
• Greater South (Geelong Region) - 9 sites
• Greater East (West Gippsland) - 16 sites
• East Gippsland - 10 sites
• South Gippsland & Bass Coast - 12 sites
• Greater Northeast (Goulburn Valley) - 18 sites
• Alpine & High Country - 26 sites

Required Skills & Experience

• Proven experience as a Field Technician, Deployment Engineer, Desktop Support Engineer, or similar role
• Strong hands-on experience supporting desktop, laptop, and mobile device deployments
• Experience with hardware installations, technology rollouts, and site-based support activities
• Basic understanding of networking and infrastructure technologies
• Experience troubleshooting Microsoft Windows environments and related technologies
• Strong customer service and stakeholder engagement skills
• Ability to work independently across multiple sites and locations
• Full driver's licence and willingness to travel extensively throughout regional Victoria
• Strong organisational and documentation skills

About Green Light Worldwide

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs.

At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact ***************@greenlightworldwide.com or call [phone].