Technology Trainer

Empire Group; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Empire Group is seeking a Senior Legal Secretary-turned-trainer to pivot into a technology-focused training role. You will deliver instructor-led sessions, provide hands-on tech support, and guide staff through new systems with clear documentation.

Ideal candidates bring strong Microsoft Office skills, experience in legal environments, and the confidence to train groups while fostering a collaborative culture. Flexible working arrangements available.

Qualifications

• Senior Legal Secretary or equivalent with strong legal support background.
• Experience transitioning to training or learning and development is preferred.
• Excellent written and spoken communication skills.

Responsibilities

• Deliver instructor-led training sessions to groups and individuals.
• Provide one-on-one technology support and coaching to staff.
• Troubleshoot software, assist with day-to-day tech inquiries.
• Develop user guides, training materials, and FAQs.
• Support rollout of new systems and software upgrades.
• Build relationships with stakeholders across the firm.

Skills

Training delivery

Presentation skills

Customer focus

Problem-solving

Attention to detail

Stakeholder management

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Are you a Senior Legal Secretary looking to pivot out of legal support and apply your skills and knowledge in a more meaningful, people-focused role?

This is a fantastic opportunity for an experienced legal support professional to leverage their technical expertise, communication skills, and understanding of legal workflows in a Technology Trainer position with a leading national professional services firm.

Working as part of a collaborative Corporate Services team, you will play a key role in supporting staff across the business, delivering training, troubleshooting technology issues, and helping drive the adoption of new systems and processes.

The Opportunity

In this hands‑on role, you will:

• Deliver instructor‑led training sessions to groups and individual users
• Provide one‑on‑one technology support and coaching
• Assist staff with day‑to‑day technology and system enquiries
• Support the rollout of new systems, processes and software upgrades
• Develop and maintain user guides, training materials and documentation
• Create and update FAQs and knowledge resources
• Troubleshoot user issues and provide practical solutions
• Build strong relationships with stakeholders across the firm

About You

This role is ideal for a Senior Legal Secretary, Legal Support Specialist, Document Specialist or Trainer who enjoys helping others and is looking to transition into a dedicated training and technology‑focused position.

You will bring:

• Strong knowledge of Microsoft Office, particularly Word, Outlook, Excel and PowerPoint
• Experience supporting users with technology and document production systems
• Advanced Microsoft Word skills, including styles, templates, cross‑referencing and formatting
• Excellent communication and presentation skills
• A customer‑focused approach and genuine passion for helping people
• Strong problem‑solving abilities and attention to detail
• The confidence to deliver training to individuals and larger groups

Previous experience in training, learning and development, professional services or legal environments will be highly regarded.

What's on Offer?

• A genuine career path outside traditional legal support
• The opportunity to use your legal industry knowledge in a new and rewarding way
• Flexible working arrangements
• Ongoing training and development
• Generous employee benefits and wellbeing initiatives
• A supportive and inclusive team culture
• The chance to make a real impact by helping others succeed

Emily Stenhouse | Consultant - Legal Support
Email: ***************@empiregroup.com.au
Mobile: [phone] ***