Technology Trainer

Thomsons Lawyers; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Study assistance

Employee assistance program

Corporate discounts

Pro bono opportunities

Job summary

Thomsons Lawyers seeks a service-focused Technology Trainer to join our Corporate Services team on a full-time basis in Sydney. You will provide instructor-led training, assist staff by phone and in person, and support a range of IT applications.

The role requires skilled problem solving and the ability to teach Microsoft Office applications, including advanced Word features. Ideal candidates will have strong interpersonal and communication skills, experience in learning and development, and an

Qualifications

• Ability to train and offer one-on-one support to users across technology applications.
• Advanced knowledge of Microsoft Office (Word 2010/2013) including formatting, cross-referencing, styles and templates.
• Experience in writing and implementing training manuals for the firm.
• Review and document enquiries and solutions for inclusion in FAQs.
• Provide timely resolution and responsiveness.

Responsibilities

• Provide instructor-led classroom training to groups and individuals.
• Assist staff by phone and in person.
• Support and advise staff across identified areas.

Skills

MS Office proficiency

One-on-one training

Customer service

Interpersonal skills

Education

Learning and development experience

Tools

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

CMS

Job description

Thomsons is a leading national law firm with offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra. The firm has approximately 900 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their success is our priority. This focus on client value is a key reason for our success. At Thomsons, we are looking for candidates who are client focused, commercially minded, and who work well in a team environment.

The role

We are seeking to appoint a service-focused and experienced Technology Trainer to join Thomsons on a full-time basis. This role will form a critical part of our corporate services team and will include:

• Providing instructor led classroom training to groups and individuals;
• Assisting staff both by phone and in person;
• Supporting and advising our staff, including problem solving assistance; across a range of identified areas.

The successful candidate should be fully competent in the Microsoft Office suite of programs and be able to provide problem-solving assistance, support and advice to our staff, as well as train and facilitate new programs.

Qualifications and Experience

• The ability to train and offer one-on-one support to users in a wide range of technology applications including Outlook, CMS, Microsoft Word, Excel and PowerPoint
• Train and assist users in advanced functions of various software applications including advanced knowledge of Microsoft Office in MS Word 2010 and 2013 (ie advance formatting, cross referencing, styles and template creation)
• New processes and systems implementation and training
• Writing and implementing training manuals for the firm
• Review and document enquiries and solutions for inclusion in Frequently Asked Questions
• Provide timely resolution and responsiveness

This role would ideally suit a candidate with exceptional interpersonal and communication skills. Experience in customer service and/ or a learning and development field is ideal. The successful applicant will use their initiative, be pro-active, ambitious, capable and motivated.

An understanding of the professional services industry, legal terminology and legislative requirements is important, but not mandatory.

Life at Thomsons

As a leading national firm, we offer an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: interesting and challenging pro bono opportunities, flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, corporate discounts, variety of social activities including EOFY and end of year functions, sporting teams and much more.

We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability, so that our team is taken care and we get the best outcomes for our clients.