Technology and AI Trainer

JobsTrackR; Sydney, Canberra, Adelaide; On-site; AUD 50,000 - 70,000; Full time

Job summary

JobsTrackR is seeking a Technology & AI Trainer to deliver practical training across Sydney, Canberra or Adelaide on-site. The role focuses on making staff proficient with new systems, AI tools, and Microsoft 365, through face-to-face sessions, workshops, and e-learning materials.

You will create guides, support users, and help drive adoption of new technology, working with technical and non-technical staff in a professional services environment. ASAP start; full-time or part-time.

Qualifications

• Experience delivering technology/software training.
• Excellent communication and presentation skills.
• Good knowledge of Microsoft Office / Microsoft 365.
• User support and troubleshooting experience.
• Experience creating training materials and documentation.
• Knowledge or practical experience with AI tools.

Responsibilities

• Deliver face-to-face training, workshops, webinars and 1-on-1 sessions.
• Train staff on AI tools and practical AI use.
• Train users across Microsoft Office / Microsoft 365, including advanced functions.
• Support users across business applications and internal systems.
• Provide training and support across document management and practice management systems.
• Create training guides, FAQs and other user documentation.
• Troubleshoot user issues and escalate technical problems where required.
• Support new technology and system rollouts.
• Gather user feedback and work with technology teams to improve adoption.

Skills

Training delivery

AI tools knowledge

Microsoft Office 365

Communication skills

Documentation creation

User support

Presentation skills

Troubleshooting

Tools

Microsoft Office 365

AI tools

LMS

Document management systems

Job description

Technology & AI Trainer

Location: Sydney, Canberra or Adelaide
Work model: On-site
Employment: Full-time or part-time
Start: ASAP
Salary: Flexible – based on experience

We’re working with a leading Australian professional services organisation that is investing heavily in technology and AI. They are looking for Technology & AI Trainers to help staff get the most out of new and existing systems.

The role

You’ll be responsible for delivering practical technology training and supporting users across the business. This will include:

• Delivering face-to-face training, workshops, webinars and 1-on-1 sessions
• Training staff on AI tools and practical AI use
• Training users across Microsoft Office / Microsoft 365, including advanced functions
• Supporting users across business applications and internal systems
• Providing training and support across document management and practice management systems
• Creating training guides, FAQs and other user documentation
• Troubleshooting user issues and escalating technical problems where required
• Supporting new technology and system rollouts
• Gathering user feedback and working with technology teams to improve adoption

About you

We’re looking for someone with a background in technology, software or IT training who is confident working with both technical and non-technical users.

You’ll ideally have:

• Strong experience delivering technology/software training
• Excellent communication and presentation skills
• Good Microsoft Office / Microsoft 365 knowledge
• User support and troubleshooting experience
• Experience creating training materials and documentation
• Knowledge or practical experience with AI tools
• A friendly and patient approach to working with users

Desirable: Legal or professional services experience, FileSite, Aderant, iManage, LMS, legal technology, document automation or digital transformation experience.

This is a training and technology adoption role rather than a developer or traditional helpdesk position.