IT Support Analyst - Onsite

Randstad; Sydney; On-site; AUD 90,000 - 105,000; Full time

Job summary

Randstad in Sydney CBD is seeking an autonomous IT Support Analyst to act as the key onsite IT presence for the office. You will manage L1/L2 desktop support incidents and service requests end-to-end, delivering face-to-face service while keeping daily IT operations across hardware and cloud systems smooth.

The role requires 5 days on site in Sydney CBD, a 6-month initial contract, and Australian citizenship or permanent residency. Daily rate is 380 AUD, inclusive of superannuation.

Qualifications

• Experience in Level 1/2 IT support.
• Hands-on experience with M365, Intune, Entra ID and AD.
• Strong communication and documentation skills.
• 5 days onsite in Sydney CBD; Australian citizenship or PR required.

Responsibilities

• Manage L1/L2 desktop support incidents and service requests end-to-end.
• Provide face-to-face service and ensure smooth daily IT operations across hardware and cloud systems.

Skills

L1/L2 IT support

Face-to-face communication

Customer service

Documentation

Tools

Microsoft 365

Intune

Entra ID / Azure AD

Active Directory

Windows OS

ITSM tickets

Job description

IT Support Analyst | 6-Month Contract | Sydney CBD (5 Days Onsite)

Daily Rate: $380/day (inclusive of Super)

Location: Sydney CBD - 100% Onsite (5 Days/Week)

Duration: 6-Month Initial Contract

Eligibility: Australian Citizens or Permanent Residents ONLY

About the Role

We are seeking an autonomous IT Support Analyst to serve as the key onsite IT presence in our Sydney CBD office. You will manage L1/L2 desktop support incidents and service requests end-to-end, delivering exceptional face-to-face service while ensuring smooth daily IT operations across our hardware and cloud systems.

Key Technical Focus

• Microsoft 365: Administration, licensing, and day-to-day user troubleshooting.
• Microsoft Intune: Endpoint device management, app deployment, and policy configuration.
• Microsoft Entra ID (Azure AD) & Active Directory: Identity management, user onboarding/offboarding, access rights, and group administration.
• Windows OS: Troubleshooting and support for Windows 10 and 11 endpoints.
• Hardware & Support: Laptops, monitors, printers, mobile devices, and ITSM ticket lifecycle management.

Key Requirements

• Proven experience in a Level 1 / Level 2 IT Support role.
• Strong hands-on experience across M365, Intune, Entra ID, and Active Directory.
• Exceptional face-to-face communication, customer service, and process documentation skills.
• Ability to work 5 days onsite in Sydney CBD.
• Australian Citizenship or Permanent Residency is mandatory.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.