IT Support Analyst

IOOF Holdings Limited; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

IOOF Holdings Limited is seeking an IT Support Analyst in Sydney to join the Workplace Services team. The role is hands-on, supporting laptops, mobile devices, meeting rooms and AV technology to ensure seamless collaboration across the business.

You'll work with Windows, macOS, JAMF, ServiceNow and collaboration platforms, building relationships across Technology and the business. A proactive, customer-focused mindset and a willingness to learn are essential.

Qualifications

• Experience in IT support or desktop support environments.
• Strong customer service and communication skills.
• Experience with AV, meeting rooms and collaboration technologies.

Responsibilities

• Own and support meeting room technology, AV equipment and collaboration platforms.
• Provide hands-on support across workplace technology, hardware, software and end-user systems.
• Troubleshoot and resolve issues across Windows, macOS, mobile devices and peripherals.
• Manage support requests and deliver a high-quality support experience for employees.
• Support technology deployments, upgrades and workplace technology initiatives.
• Maintain documentation and contribute to continuous improvement across support services.

Skills

IT support

Desktop support

AV support

Windows

macOS

Teams

ServiceNow

JAMF

Crestron

Communication

Problem solving

Customer service

Tools

Polycom

Crestron

Job description

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• Help shape the technology experiences our people rely on every day.
• Permanent Opportunity | Sydney Location

IT Support Analyst

The opportunity to join our team

We're looking for an IT Support Analyst to join our Workplace Services team in Sydney. This is a hands-on role where you'll play a critical part in supporting the technology our people rely on every day, from laptops and mobile devices through to meeting rooms, Teams Rooms and Audio Visual (AV) technology.

With a strong focus on AV and collaboration technology, you'll ensure our meeting spaces run seamlessly while supporting new technology deployments and enhancing the workplace technology experience.

You'll gain exposure to a broad range of technologies including Windows and Mac environments, JAMF, ServiceNow and collaboration platforms, while building strong relationships across Technology and the broader business. It's a highly visible role where you'll see the impact of your work every day, work alongside a collaborative team and have the opportunity to continuously learn and develop your technical skills.

Key Responsibilities

• Own and support meeting room technology, AV equipment and collaboration platforms
• Provide hands-on support across workplace technology, hardware, software and end-user systems
• Troubleshoot and resolve issues across Windows, macOS, mobile devices and peripherals
• Manage support requests and deliver a high-quality support experience for employees
• Support technology deployments, upgrades and workplace technology initiatives
• Maintain documentation and contribute to continuous improvement across support services

What you will bring

You're a collaborative, customer-focused technology professional who enjoys solving problems and helping others succeed. You bring a proactive mindset, strong communication skills and genuinely enjoy working with people.

You'll also bring:

• Experience in IT support, desktop support or workplace technology environments
• Exceptional face-to-face customer service skills and the ability to build strong relationships across the business
• Strong experience supporting Audio Visual (AV), meeting room and collaboration technologies, including Polycom and Crestron devices
• Experience troubleshooting Windows, macOS and mobile devices
• Strong experience using Microsoft Teams and ServiceNow or a similar IT Service Management platform
• Exposure to JAMF would be highly regarded
• Experience using AI tools in the workplace, with a curiosity for leveraging new technology to work smarter and more efficiently
• Strong problem-solving skills and the ability to remain calm under pressure
• A willingness to learn, share knowledge and contribute to a positive team culture

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia's leading financial wellbeing organisations . From those starting out to those retiring. As your team, we'll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you'll do work that builds your technical know-how and challenges our entire industry to move forward. Along the way, you'll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like "putting our fingerprints on the future".

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.