Technology Support Officer

FinanceOne; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Employee investment opportunity

Access to free and confidential counsе

Job summary

FinanceOne in Brisbane is seeking an hands-on IT Security / IT support specialist who will be the go-to person for tech support across the group. You’ll handle onboarding and offboarding, manage Microsoft 365 and Entra environments, and keep devices secure and compliant.

This role covers administering Entra ID and Active Directory, managing Intune for laptops, enforcing MFA and conditional access, supporting Windows desktops and servers, and logging tickets with audit-ready notes.

Qualifications

• Hands-on Microsoft 365, Entra ID and Active Directory administration.
• Experience with Intune or a similar endpoint management tool.
• Experience implementing MFA, conditional access, compliance policies and endpoint protection.
• Experience supporting Windows Desktop and Windows Server environments.
• Working knowledge of networking (DNS, Wi‑Fi, connectivity troubleshooting).

Responsibilities

• Run user onboarding and offboarding: accounts, devices, mailboxes and system access.
• Administer Microsoft 365, Entra ID, Azure and Active Directory, including role‑based access.
• Manage our laptop fleet through Intune: build, deploy, encrypt and track devices across their lifecycle.
• Enforce security controls such as MFA, conditional access and device compliance, and escalate incidents.
• Keep the IT asset register up to date, run annual hardware and software audits, and manage licensing.
• Support Windows desktops and servers, office networks, Wi-Fi, phones and comms systems, and DNS and domain changes.
• Log, prioritise and resolve Level 1 tickets within SLA, with clear, audit‑ready notes.
• Support staff remotely and on site, and take part in our support roster

Skills

Microsoft 365

Entra ID

Active Directory

Intune

MFA

Conditional access

Endpoint protection

Windows Desktop admin

Windows Server admin

DNS

Wi-Fi

Tools

Intune

Jira

Job description

You’ll report to our Security Operations Manager and be the go‑to person for technology support across the group. You’ll handle onboarding and offboarding, look after our Microsoft 365 and Entra environment, and keep our devices secure and compliant. It’s a hands‑on role with real variety. One hour you’re fixing a laptop on site, the next you’re tightening conditional access policies or getting ready for an audit.

What you'll do

• Run user onboarding and offboarding: accounts, devices, mailboxes and system access
• Administer Microsoft 365, Entra ID, Azure and Active Directory, including role‑based access
• Manage our laptop fleet through Intune: build, deploy, encrypt and track devices across their lifecycle
• Enforce security controls such as MFA, conditional access and device compliance, and escalate incidents
• Keep the IT asset register up to date, run annual hardware and software audits, and manage licensing
• Support Windows desktops and servers, office networks, Wi-Fi, phones and comms systems, and DNS and domain changes
• Log, prioritise and resolve Level 1 tickets within SLA, with clear, audit‑ready notes
• Support staff remotely and on site, and take part in our support roster

About You

You’re organised, you like to own a problem until it’s fixed, and you can explain technical issues in plain English. You’ll bring:

• Hands‑on Microsoft 365, Entra ID and Active Directory administration
• Experience with Intune or a similar endpoint management tool
• Experience implementing MFA, conditional access, compliance policies and endpoint protection
• Experience supporting Windows Desktop and Windows Server environments
• A working knowledge of networking (DNS, Wi-Fi, connectivity troubleshooting)

It would be great if you also have an IT qualification or certifications, experience with Jira or another ITSM tool, and experience working to SLAs in a mid‑sized or larger business.

Key Competencies and Personal Attributes:

• Highly organised with strong attention to detail
• Comfortable working autonomously in a fast‑paced environment
• Strong ownership mindset and accountability
• Good communication skills, both written and spoken
• Ability to multi‑task and manage competing priorities
• Collaborative team player who supports others when needed
• Proactive and committed to staying current with emerging technologies
• Keenness to develop and improve technology related skills and abilities
• Highly organised with strong attention to detail
• Comfortable working autonomously in a fast‑paced environment
• Strong ownership mindset and accountability
• Good communication skills, both written and spoken
• Ability to multi‑task and manage competing priorities
• Collaborative team player who supports others when needed
• Proactive and committed to staying current with emerging technologies
• Keenness to develop and improve technology related skills and abilities

What's in it for you

We work hard, but we know how to have a good time. From dress‑up days to team lunches, our culture is about teamwork, inclusivity, and genuine appreciation for one another. Perks include:

• Employee investment opportunity
• Access to free and confidential counselling