IT Support Officer

Summit Health; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Summit Health is seeking an IT Support Officer to be the friendly first point of contact for technology across the organisation in Australia. You’ll help staff troubleshoot everyday tech issues, support essential databases, and work closely with the IT Manager to keep systems running smoothly.

You don’t need to know everything, but you should enjoy learning and helping others. If you’re experienced in IT support, can explain technical concepts clearly, and are detail-oriented, you’ll fit in well

Qualifications

• Experience in IT support, helpdesk, desktop support, or a similar role.
• Strong problem-solving with clear, calm communication.
• Attention to detail with databases, user accounts, and system access.
• Able to balance priorities and maintain a sense of humour.
• Team player who helps others build digital skills.

Responsibilities

• Providing day-to-day IT support via the helpdesk to staff.
• Diagnosing and fixing hardware, software, email, printer, and system issues.
• Supporting databases, user access, and data quality checks.
• Creating simple guides and training to improve digital skills.
• Collaborating with the IT Manager on system changes and improvements.
• Delivering friendly, patient support to staff with varying tech confidence.

Skills

IT support

Helpdesk

Desktop support

Communication

Attention to detail

Team player

Humour

Tools

Salesforce

Databases

Helpdesk software

Job description

Love solving tech problems and helping people?

We’re looking for an IT Support Officer who enjoys making technology easier for others.

In this role, you’ll be the friendly first point of contact for IT support across the organisation. You’ll help staff troubleshoot everyday tech issues, support key databases, improve digital confidence, and work closely with the IT Manager to keep things running smoothly.

It’s a great role for someone who likes variety, enjoys problem-solving, and gets satisfaction from turning “my computer hates me” into “thanks, that fixed it!”

What you’ll be doing

No two days will look exactly the same, but your role will include:

• Helping staff with day-to-day IT issues through our helpdesk system.
• Asking the right questions, working out what’s going on, and finding practical solutions.
• Fixing common hardware, software, access, email, printer, and system issues.
• Providing friendly, patient, and helpful support to people with different levels of tech confidence.
• Supporting key organisational databases, including updates, troubleshooting, data quality checks, and user access.
• Helping staff get more confident using digital tools, systems, and software.
• Creating or improving simple guides, tips, and processes that make technology easier for everyone.
• Pitching in on IT improvements, system changes, and other tech-related projects.

About you

You don’t need to know everything, but you do need to enjoy learning, helping, and figuring things out.

You’ll be a great fit if you:

• Have experience in IT support, helpdesk, desktop support, or a similar role.
• Enjoy troubleshooting and solving practical tech problems.
• Can explain technical things in a clear, calm, and friendly way.
• Have good attention to detail, especially when working with databases, user accounts, and system access.
• Can juggle a few priorities without losing your sense of humour.
• Are approachable, curious, organised, and happy to work as part of a team.
• Care about providing a great service, not just closing tickets.

These aren’t essential, but would be great:

• Experience in a community, health, not-for-profit, or service delivery organisation.
• Experience with databases, client management systems, Salesforce or business systems,
• An understanding of privacy, cybersecurity, data quality, and safe information handling.
• Experience creating user guides, delivering informal training, or helping others build digital skills.

Why you’ll like working with us

You’ll be joining a purpose-driven organisation where technology plays an important role in helping people do meaningful work.

You’ll get to work with a supportive team, solve interesting problems, help staff feel more confident with technology, and contribute to practical improvements that make everyone’s day a little easier.

As a Not-for-Profit, we offer Salary Packaging (up to $15,900 for living expenses + $2,650 for meals/entertainment). This can increase your take-home pay by thousands of dollars each year compared to a standard corporate role.