Science-Savvy Customer Support Specialist

Fieldtech Solutions; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Fieldtech Solutions in Melbourne is seeking a customer‑facing support specialist who combines a science background with strong service skills to help customers with accuracy and professionalism.

You will respond to inquiries across channels, explain technical information clearly, record interactions, and collaborate with internal teams to resolve issues. Availability to work in Sunshine West is required.

Qualifications

• Requires a degree in science or related discipline.
• Strong verbal and written communication skills are essential.
• Professional, patient and solutions-focused mindset.
• Ability to learn technical information and communicate it clearly to customers.

Responsibilities

• Respond to customer enquiries across relevant communication channels.
• Provide clear and accurate information about products, services and processes.
• Use your science knowledge to understand customer needs and explain information effectively.
• Record customer interactions and follow up on enquiries as required.
• Work collaboratively with internal teams to resolve customer issues.

Skills

Science background

Customer service

Communication skills

Learn technical information

Education

Science degree or related discipline

Job description

Fieldtech Solutions in Melbourne is seeking a customer‑facing support specialist who combines a science background with strong service skills to help customers with accuracy and professionalism.

You will respond to inquiries across channels, explain technical information clearly, record interactions, and collaborate with internal teams to resolve issues. Availability to work in Sunshine West is required.