Technical Training Lead — Field-Facing Learning Coach

GWA Group Limited; Liverpool City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

GWA Group Limited in Prestons near Sydney is seeking a Technical Training Lead to build technical capability for sales teams across Australia and New Zealand. You will design impactful training programmes and facilitate hands-on delivery for field teams and customers.

The role involves translating plumbing and product information into practical learning, coaching teams on-site, and collaborating with Product, Marketing, Quality and R&D to keep content current.

Qualifications

• Plumbing background or strong technical plumbing experience.
• Ability to translate complex plumbing, product and compliance information into practical learning.
• Experience designing and delivering training programmes, facilitating workshops or presenting to groups.
• Certificate IV in Training & Assessment is advantageous but not essential.

Responsibilities

• Facilitate engaging training experiences across formats (classroom, digital, coaching, large groups).
• Design, develop and deliver technical training programmes for Sales, Customer Experience and Specialist teams.
• Conduct training needs analysis and identify capability gaps, translating insights into learning solutions.
• Coach and develop technical capability through field support and customer visits.
• Translate complex plumbing information into practical learning experiences.
• Partner with Product, Marketing, Quality and R&D to keep content current.
• Support management and continuous improvement of the Prestons training facility.
• Build relationships across the plumbing industry with merchants, plumbers and partners.

Skills

Plumbing background

Apprenticeship completed

Speak plumber

Training delivery

Education

Certificate IV in Training & Assessment

Job description

GWA Group Limited in Prestons near Sydney is seeking a Technical Training Lead to build technical capability for sales teams across Australia and New Zealand. You will design impactful training programmes and facilitate hands-on delivery for field teams and customers.

The role involves translating plumbing and product information into practical learning, coaching teams on-site, and collaborating with Product, Marketing, Quality and R&D to keep content current.