Technical Training Lead

GWA Group; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

GWA Group is seeking a Technical Training Lead based at Prestons Centre of Excellence, NSW, with travel across Australia. You will deliver technical training to Customer Experience and Sales teams, customers and industry partners, while coaching field staff and developing capability.

The role involves translating plumbing information into practical learning, and facilitating diverse training formats. You will partner with product, marketing, quality and R&D to keep content current and help grow

Qualifications

• Experience delivering training, facilitating workshops or presenting to groups.
• Ability to translate plumbing, product and compliance information into practical learning.
• Strong communication and ability to engage diverse audiences.

Responsibilities

• Deliver engaging technical training to Customer Experience and Sales teams, customers and industry partners.
• Coach and develop technical capability through field support and training programmes.
• Translate complex plumbing, product and compliance information into practical learning experiences.
• Facilitate training in classroom, digital, one-on-one and large group formats.
• Partner with product, marketing, quality and R&D teams to keep training current.
• Support the management and ongoing improvement of the Prestons training facility.
• Build relationships across the plumbing industry including merchants and plumbers.

Skills

Training delivery

Workshop facilitation

Public speaking

Interpersonal skills

Relationship building

Communication with diverse audiences

Travel availability

Education

Certificate IV in Training & Assessment (or similar)

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.We're looking for a Technical Training Lead to help build the technical capability of our sales teams and strengthen our position as a trusted technical partner to the industry. This role is central to our commitment to the trade and our 'Obsession with the Plumber' strategy.This is not a desk-based training role. While you'll be based from our Prestons Centre of Excellence , you'll spend the majority of your time facilitating training either at Prestons or supporting our sales team in field / interstate. Whether you're running workshops, facilitating hands-on product demonstrations, coaching sales teams in the field or presenting to large groups, you'll play a critical role in helping others build confidence and capability.As our Technical Training Lead, you'll:Deliver engaging technical training to our Customer Experience and Sales teams, customers and industry partners.Coach and develop the technical capability of our sales and specialist teams through field support and training programmes.Translate complex plumbing, product and compliance information into practical, easy-to-understand learning experiences.Facilitate training in a variety of formats including classroom, digital, one-on-one and large group presentations.Partner with product, marketing, quality and R&D teams to ensure training remains current and aligned to product innovation.Support the day-to-day management and continuous improvement of our exciting new training facility in Prestons.Build strong relationships across the plumbing industry, including merchants, plumbers and training organisations.You'll be someone who enjoys sharing knowledge and helping others succeed. You're confident engaging with a diverse audience, from experienced tradespeople through to sales professionals with varying levels of technical understanding.Ideally, you'll bring:A plumbing trade background, completed apprenticeship, or strong technical experience within the plumbing, water or building products industry.The ability to "speak plumber" while adapting your communication style to different audiences.Experience delivering training, facilitating workshops or presenting to groups, or the confidence and enthusiasm to develop these skills.Strong interpersonal skills and a natural ability to build credibility and relationships.A customer-focused mindset with a passion for continuous improvement and learning.The availability to travel locally and interstate as part of the role.A Certificate IV in Training & Assessment (or similar) would be advantageous but is not essential.This is a unique opportunity to combine your technical expertise with your passion for developing people. You'll have the chance to shape technical capability across our business, work closely with industry professionals, and make full use of a purpose-built training facility designed to showcase the best of our products and solutions.If you're passionate about the trade, enjoy working with people, and want to help lift the technical capability of a national sales organisation, we'd love to hear from you.Apply today and help us build the next generation of technical excellence at GWA.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.