Technical Support Specialist – Defence (Security-Cleared)

Telstra Corporation; Canberra; On-site; AUD 90,000 - 115,000; Full time

Job summary

Telstra is seeking a Technical Support Specialist - Defence in Canberra to work onsite with customers and technical teams. The role spans AV, video conferencing, end-user devices and network-connected services, requiring practical ICT skills, problem solving and commitment to excellent customer experience.

Candidates must be Australian citizens with NV1 AGSVA clearance and the ability to obtain NV2. The role offers variety and opportunities to build capability across ICT technologies, with

Qualifications

• Experience in desktop support, end-user computing or service desk roles.
• Exposure to audio-visual, video conferencing or unified communications technologies.
• Solid understanding of basic networking concepts and ICT environments.
• Exposure to Juniper, Cisco or similar network technologies is advantageous, but not required.
• Strong troubleshooting and customer service abilities.
• Ability to follow technical procedures and escalate when needed.
• Good organisational skills and ability to juggle priorities.
• Willingness to travel between customer locations as required.

Responsibilities

• Provide onsite technical support across AV, video conferencing, desktop and end-user ICT technologies.
• Install, configure, maintain and troubleshoot video conferencing and AV equipment.
• Support scheduled meetings and respond to technical issues affecting sessions.
• Diagnose desktop, user and connectivity issues and escalate incidents as needed.
• Support ICT environments including network, wireless, voice, video and related infrastructure.
• Manage incidents and service requests through the customer service platform to meet SLAs.
• Deliver high-quality onsite experiences to customers, including VIPs.
• Perform system health checks and identify opportunities to improve reliability.
• Collaborate with technical teams to troubleshoot and resolve faults.
• Maintain accurate technical documentation and records of changes.

Skills

Desktop support

End-user computing

Service desk

Onsite ICT support

Audio-visual

Video conferencing

Networking concepts

Troubleshooting

Customer service

Stakeholder communication

Procedures adherence

Organisational skills

Autonomous / team work

Learning new technologies

Health and safety practices

Travel readiness

Tools

Juniper

Cisco

Job description

Telstra is seeking a Technical Support Specialist - Defence in Canberra to work onsite with customers and technical teams. The role spans AV, video conferencing, end-user devices and network-connected services, requiring practical ICT skills, problem solving and commitment to excellent customer experience.

Candidates must be Australian citizens with NV1 AGSVA clearance and the ability to obtain NV2. The role offers variety and opportunities to build capability across ICT technologies, with