Training & Field Service Representative - NV1

Talent Mode; Canberra; On-site; AUD 148,000 - 212,000; Full time

Job summary

Talent Mode is partnering with a Defence consultancy client to provide an experienced Training & Field Service Representative to support a major Defence communications and ICT capability. Canberra-based with some travel, the role suits someone with Defence ICT, deployed communications or field-based technical services experience.

The position is initially 6 months with potential extension, offering daily rates between $800 and $1,150 inc super and GST.

Qualifications

• NV1 Security Clearance required.
• Experience delivering technical training within Defence/ICT environments.
• Strong fault-finding and troubleshooting skills.
• Ability to work independently in office and field environments.

Responsibilities

• Develop, update and deliver technical training to users, administrators and technical support personnel.
• Provide hands-on field service and operational support across Defence locations, including both barracks and field environments.
• Diagnose and troubleshoot hardware, software and system issues, coordinating escalation with technical resolver groups where required.
• Support software upgrades, system enhancements and capability improvements.
• Develop and maintain SOPs, user guides and technical documentation.
• Assist with system testing activities, including test preparation, execution, reporting and evaluation of results.
• Provide technical advice and support to Defence personnel operating complex communications and ICT capabilities.
• Contribute to capability sustainment, user adoption and ongoing operational effectiveness.

Job description

Talent Mode is partnering with a Defence consultancy client seeking an experienced Training & Field Service Representative to support a major Defence communications and ICT capability based.

This is an excellent opportunity for someone with a background in Defence ICT, deployed communications, systems support or field-based technical services who enjoys working directly with end users and operational stakeholders.

Canberra Based - Some travel

6 Month initial with extension

$800 to $1150 per day inc super / ex gst

NV1 Minimum

Key Responsibilities

• Develop, update and deliver technical training to users, administrators and technical support personnel.
• Provide hands‑on field service and operational support across Defence locations, including both barracks and field environments.
• Diagnose and troubleshoot hardware, software and system issues, coordinating escalation with technical resolver groups where required.
• Support software upgrades, system enhancements and capability improvements.
• Develop and maintain Standard Operating Procedures (SOPs), user guides and technical documentation.
• Assist with system testing activities, including test preparation, execution, reporting and evaluation of results.
• Provide technical advice and support to Defence personnel operating complex communications and ICT capabilities.
• Contribute to capability sustainment, user adoption and ongoing operational effectiveness.
• Current NV1 Security Clearance.
• Experience delivering technical training within Defence, ICT or communications environments.
• Strong fault‑finding and troubleshooting skills.
• Experience supporting deployed or operational ICT systems.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently in both office and field environments.

Highly Desirable

• Defence communications, networking or deployed ICT experience.
• Previous military service or experience supporting Defence capability programs.
• Experience developing technical documentation and training materials.
• Exposure to testing, evaluation and system acceptance activities.