Defence ICT Support Specialist — AV & Video Conferencing

Telstra; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Telstra is seeking a Technical Support Specialist – Defence in Canberra to deliver onsite support for audio-visual, video conferencing, desktop and end-user ICT technologies. You will troubleshoot issues, configure equipment, and coordinate with technical teams to ensure high-quality service for meetings and users.

The role requires Australian citizenship and NV2 clearance, with travel between customer locations as needed.

Qualifications

• Experience in desktop support and on-site ICT service delivery.
• Exposure to audio-visual or video conferencing technologies.
• Solid networking concepts understanding.
• Security clearance NV1/AGSVA NV2 required.
• Australian citizenship required.
• Ability to travel between locations within the region.

Responsibilities

• Provide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies.
• Install, configure, maintain and troubleshoot video conferencing and AV equipment.
• Support scheduled video conferences and respond to issues affecting meetings.
• Diagnose desktop, user and connectivity issues and escalate incidents.
• Support ICT environments including network, wireless, voice and video.
• Manage incidents and service requests through the customer’s service management platform.
• Deliver a high-quality onsite experience to customers, including VIP stakeholders.
• Conduct system health checks and identify opportunities to improve service reliability.
• Work independently and with teams to troubleshoot faults.
• Maintain accurate technical documentation and records.
• Follow established procedures and security requirements while escalating complex issues.
• Travel between customer locations within region.

Skills

Desktop support

End-user computing

Audio-visual systems

Video conferencing

Networking basics

Customer service

Troubleshooting

Stakeholder communication

Tools

Video conferencing equipment

Job description

Telstra is seeking a Technical Support Specialist – Defence in Canberra to deliver onsite support for audio-visual, video conferencing, desktop and end-user ICT technologies. You will troubleshoot issues, configure equipment, and coordinate with technical teams to ensure high-quality service for meetings and users.

The role requires Australian citizenship and NV2 clearance, with travel between customer locations as needed.