Technical Support Specialist – Defence

Telstra Corporation; Canberra; On-site; AUD 90,000 - 115,000; Full time

Job summary

Telstra is seeking a Technical Support Specialist - Defence in Canberra to work onsite with customers and technical teams. The role spans AV, video conferencing, end-user devices and network-connected services, requiring practical ICT skills, problem solving and commitment to excellent customer experience.

Candidates must be Australian citizens with NV1 AGSVA clearance and the ability to obtain NV2. The role offers variety and opportunities to build capability across ICT technologies, with

Qualifications

• Experience in desktop support, end-user computing or service desk roles.
• Exposure to audio-visual, video conferencing or unified communications technologies.
• Solid understanding of basic networking concepts and ICT environments.
• Exposure to Juniper, Cisco or similar network technologies is advantageous, but not required.
• Strong troubleshooting and customer service abilities.
• Ability to follow technical procedures and escalate when needed.
• Good organisational skills and ability to juggle priorities.
• Willingness to travel between customer locations as required.

Responsibilities

• Provide onsite technical support across AV, video conferencing, desktop and end-user ICT technologies.
• Install, configure, maintain and troubleshoot video conferencing and AV equipment.
• Support scheduled meetings and respond to technical issues affecting sessions.
• Diagnose desktop, user and connectivity issues and escalate incidents as needed.
• Support ICT environments including network, wireless, voice, video and related infrastructure.
• Manage incidents and service requests through the customer service platform to meet SLAs.
• Deliver high-quality onsite experiences to customers, including VIPs.
• Perform system health checks and identify opportunities to improve reliability.
• Collaborate with technical teams to troubleshoot and resolve faults.
• Maintain accurate technical documentation and records of changes.

Skills

Desktop support

End-user computing

Service desk

Onsite ICT support

Audio-visual

Video conferencing

Networking concepts

Troubleshooting

Customer service

Stakeholder communication

Procedures adherence

Organisational skills

Autonomous / team work

Learning new technologies

Health and safety practices

Travel readiness

Tools

Juniper

Cisco

Job description

Employment Type

Permanent

Closing Date

16 Nov 2026 11:59pm

Job Title

Technical Support Specialist - Defence

Job Summary Job Description The Opportunity You'll work directly with customers and technical teams, supporting everything from scheduled video conferences and meeting-room technology through to end-user devices and network-connected services. You don't need to be a highly specialised network engineer. What's important is your technical aptitude, ability to troubleshoot logically, willingness to learn and commitment to delivering an excellent customer experience. The role offers variety, with a combination of onsite customer engagement, technical troubleshooting and opportunities to build your capability across a broad range of ICT technologies. Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance.

Key Responsibilities

• Provide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies.
• Install, configure, maintain and troubleshoot video conferencing and associated AV equipment.
• Support scheduled video conferences and respond to technical issues affecting meetings and collaboration services.
• Diagnose desktop, user and connectivity issues and resolve or elevate incidents as appropriate.
• Support ICT environments incorporating network, wireless, voice, video conferencing and passive infrastructure technologies.
• Manage incidents and service requests through the customer's service management platform, working to agreed service levels.
• Deliver a high-quality onsite experience to customers, including senior and VIP stakeholders.
• Conduct system health checks and proactively identify opportunities to improve service reliability and customer experience.
• Work independently and collaboratively with technical teams to troubleshoot and resolve faults.
• Maintain accurate technical documentation and infrastructure records following changes or maintenance activities.
• Follow established technical procedures, security requirements and work instructions while escalating complex issues appropriately.
• Travel between customer locations within the region where required.

About You

You're a practical, customer-focused ICT professional who enjoys solving problems and working directly with users. You bring a hands-on approach, strong communication skills and the ability to remain calm and methodical when troubleshooting technical issues.

You'll ideally bring:

• Experience in desktop support, end-user computing, service desk or onsite ICT support.
• Exposure to audio-visual, video conferencing or unified communications technologies.
• Sound understanding of basic networking concepts and connected ICT environments.
• Exposure to Juniper, Cisco or similar network technologies would be advantageous, but advanced network engineering expertise is not required.
• Strong troubleshooting and logical problem-solving capability.
• Excellent customer service and stakeholder communication skills.
• Ability to follow technical procedures and work instructions while knowing when to elevate.
• Strong organisational skills with the ability to manage competing incidents, requests and priorities.
• Ability to work autonomously as well as collaboratively with other technical teams.
• A curious, adaptable mindset with the ability to quickly learn new technologies and systems.
• An understanding of workplace health, safety and risk management practices.
• Flexibility to travel between customer locations and, where required, interstate.

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams