Residential ESS & Inverter Support Engineer

Swatten; Australia; On-site; AUD 40,000 - 65,000; Full time

Benefits offered by this job

Career growth opportunities

Cross-cultural team environment

Global renewable energy company

Job summary

Swatten in Australia is seeking a Technical Support Engineer focused on residential energy storage systems. You will provide remote and on-site technical assistance, fault diagnosis, and commissioning for installers, distributors, and partners.

The role requires 2+ years in ESS or PV inverter field support, English fluency, and the ability to read electrical schematics. Mandarin is a plus for collaboration with China HQ, with occasional travel within Australia.

Qualifications

• Bachelor’s degree or above in Electrical Engineering or related engineering field.
• 2+ years of hands-on technical support or field commissioning experience in residential ESS/PV inverter/battery systems.
• Strong reading of electrical schematics and fault analysis.

Responsibilities

• Provide remote technical support via phone, email, and ticketing tools to installers and distributors in Australia.
• Perform inverter/battery commissioning, fault diagnosis, and field troubleshooting or system commissioning as needed.
• Conduct online and on-site training for Australian partners on installation standards and commissioning steps.
• Create technical documentation, FAQs, and training guides in English.
• Collaborate with China-based R&D and Quality teams to drive product improvements.
• Support channel projects with grid connection design queries and technical input.

Skills

Technical support

Field commissioning

Problem solving

English communication

Travel readiness

Education

Bachelor’s degree in Electrical Engineering

Job description

Swatten in Australia is seeking a Technical Support Engineer focused on residential energy storage systems. You will provide remote and on-site technical assistance, fault diagnosis, and commissioning for installers, distributors, and partners.

The role requires 2+ years in ESS or PV inverter field support, English fluency, and the ability to read electrical schematics. Mandarin is a plus for collaboration with China HQ, with occasional travel within Australia.