Cloud Support Engineer – AWS

Salt; City of Melbourne; On-site; AUD 99,000 - 121,000; Full time

Job summary

A forward-thinking technology company based in Melbourne is seeking a Cloud Support Engineer to join their dynamic team. The role involves providing technical support for AWS cloud services, diagnosing incidents, and performing maintenance tasks. Ideal candidates should have 2-3 years of relevant experience, strong problem-solving skills, and a collaborative spirit. Join a supportive environment that values innovation and customer impact. This position offers a competitive package and the opportunity to work with high-profile clients in the cloud sector.

Qualifications

• 2–3 years of experience in cloud support or similar technical roles.
• Proven hands-on experience with AWS cloud services.
• Strong diagnostic and problem-solving skills for troubleshooting cloud environments.
• Experience with ticketing systems and knowledge of monitoring tools.
• Familiarity with cloud security practices and compliance requirements.

Responsibilities

• Provide technical support for AWS cloud services.
• Diagnose and resolve cloud-related incidents.
• Manage support tickets using service desk tools.
• Perform routine maintenance tasks.
• Collaborate with team members to improve system performance.

Skills

Cloud Support

AWS

Troubleshooting

Communication

Problem-Solving

Collaboration

Tools

AWS Monitoring Tools

Service Desk Tools

Job description

Get AI-powered advice on this job and more exclusive features.

Senior Principal Tech Recruiter - Project Services @ Salt

We’re on the lookout for a skilled Cloud Support Engineer to join a dynamic technology team. You’ll play a pivotal role in providing technical support, ensuring the smooth operation, maintenance, and optimisation of cloud systems while working closely with internal teams and customers.

WHAT’S ON OFFER

• MELBOURNE CBD based
• $110,000 per annum Package
• Permanent role
• Exposure to supporting cloud infrastructure for high-profile clients
• Hands‑on experience with AWS and modern cloud tools

THE ROLE:

In this role, you’ll take ownership of diagnosing and resolving cloud‑related incidents, performing routine maintenance, and optimising cloud performance. This position suits someone who thrives in problem‑solving, enjoys collaboration, and is eager to expand their expertise in cloud environments. The role will also participate in an after‑hours on‑call roster with appropriate shifts, penalty rates, and stand‑down times.

Key Responsibilities

• Provide technical support for AWS cloud services, assisting customers with issues and inquiries.
• Diagnose, troubleshoot, and resolve cloud‑related incidents, escalating complex issues as needed.
• Manage and track support tickets using service desk tools.
• Perform regular maintenance tasks including updates, patches, and backups to ensure cloud system health.
• Monitor cloud environments proactively, identifying and addressing potential issues.
• Create and maintain comprehensive documentation of cloud configurations, incidents, and resolutions.
• Collaborate with team members to implement best practices and improve system performance.
• Provide guidance and training to customers on AWS tools, features, and best practices.
• Ensure cloud systems adhere to security and compliance standards, conducting audits and implementing necessary controls.
• Analyse system performance and implement optimisations to maximise efficiency and cost‑effectiveness.

THE COMPANY:

Join a forward‑thinking Melbourne‑based technology team committed to delivering reliable and secure cloud services. The business offers a collaborative, supportive environment where innovation, learning, and customer impact are valued.

SKILLS & EXPERIENCE:

• 2–3 years of experience in cloud support or similar technical roles
• Proven hands‑on experience with AWS cloud services
• Strong diagnostic and problem‑solving skills for troubleshooting cloud environments
• Experience with service desk or ticketing systems
• Knowledge of cloud monitoring tools and practices
• Strong teamwork and communication skills
• Familiarity with cloud security practices and compliance requirements
• Eagerness to learn and adapt to new technologies
• Bonus: experience with automation tools or scripting (Python, Bash)

Please note: You must have full working rights in Australia and be based in Melbourne to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to [e-mail] for a confidential discussion for #techjobs #cloudcareers #AWSsupport

Please note: Only suitable candidates will receive a call back for this vacancy.