Customer Support Engineer

PeopleLogic; New South Wales; On-site; AUD 65,000 - 68,000; Full time

Job summary

A leading company in recruitment technology is seeking a Customer Support Engineer to ensure the stability of their GE ADMS/EMS platforms. The ideal candidate will possess extensive experience in SCADA and related systems, providing critical support to utility clients. Responsibilities include troubleshooting complex issues and mentoring junior staff in a fast-paced environment.

Qualifications

• Deep domain expertise in SCADA, DMS, OMS, and EMS systems.
• Hands-on experience with real-time electrical grid applications.

Responsibilities

• Provide technical support for GE ADMS/EMS products.
• Diagnose and resolve technical problems across hardware, software, network layers.

Skills

SCADA

DMS

OMS

Linux

SQL

Troubleshooting

Communication

Tools

GE ADMS/EMS tools

Oracle

Cassandra

Jasper Reports

Job description

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Global Talent Acquisition | APAC, Australia Recruitment | ATS & Sourcing Tools | Stakeholder Management | Recruitment Analytics

Job Title: Customer Support Engineer – ADMS/EMS/SCADA

Location: Sydney or Melbourne, Australia (Preferred)

Job Type: Full-Time | On-Call Rotation Support

Role Summary:

We are looking for an experienced Customer Support Engineer to support GE ADMS/EMS platforms including PowerOn Fusion (PoF), PowerOn Advantage (PoA), and e-terra systems. The ideal candidate will have deep domain expertise in SCADA, DMS, OMS, and EMS systems, with hands-on experience supporting real-time electrical grid applications. You will be the front-line technical resource to ensure the stability and performance of mission-critical systems for utility clients.

Key Responsibilities:

• Provide technical support for GE ADMS/EMS products including SCADA, OMS, DMS, DNAF, Storm Assist, and DER systems.
• Address customer-reported issues through analysis, troubleshooting, and implementation of fixes or workarounds.
• Work in on-call rotation for emergency support outside business hours.
• Diagnose and resolve intermediate to advanced technical problems across hardware, software, and network layers.
• Collaborate with engineering teams to escalate and resolve complex product defects.
• Mentor junior staff and share knowledge via documentation and training.
• Maintain personal case load and ensure timely follow-ups with customers.
• Write technical documentation and contribute to knowledge base systems.
• Interface with customers to ensure satisfaction, acting as a technical leader in resolving issues.

Technical Skills Required:

• Experience with GE ADMS/EMS tools such as PoF, PoA, e-terra.
• Strong knowledge of SCADA, DMS, OMS, and grid modeling tools.
• Familiarity with both Transmission and Distribution electrical grids.
• Proficient in Linux, Windows, Oracle, SQL, Jasper Reports, Cassandra.
• Network troubleshooting knowledge (TCP/IP, DNS, routing, LAN, Active Directory, firewalls).
• Understanding of NERC CIP standards and compliance practices.

Soft Skills:

• Strong communication and customer engagement skills.
• Ability to work independently with minimal supervision.
• Leadership skills to strategize and solve recurring problems.
• Excellent analytical and troubleshooting abilities.
• Positive attitude in high-pressure situations.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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