Information Technology Support Specialist

West Recruitment Consulting; Sydney; Hybrid; AUD 85,000 - 100,000; Full time

Job summary

A leading global organisation is seeking an IT Support Specialist to join their dynamic IT team in Sydney. This role involves maintaining EDI systems, ensuring data integrity and compliance, and providing technical support. The ideal candidate will possess relevant IT qualifications and experience in troubleshooting and resolving technical issues. Flexible work arrangements are offered, allowing 4 days in the office and 1 day from home.

Qualifications

• 1-3 years experience in a similar role.
• Sound technical knowledge of Microsoft products.
• Experience with EDI systems is a plus.

Responsibilities

• Maintain, troubleshoot, and resolve EDI systems.
• Monitor and support daily data transmissions.
• Collaborate with teams to ensure accurate data flow.

Skills

Troubleshooting

Data Integrity

Monitoring

Collaboration

Technical Knowledge

Education

Formal IT qualification

ITIL Certification

Microsoft Certifications

Job description

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West Recruitment Consulting provided pay range

This range is provided by West Recruitment Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$85,000.00/yr - A$100,000.00/yr

Direct message the job poster from West Recruitment Consulting

Work Environment: 4 days in office / 1 day from home, per week - flexible work environment

Start Date: ASAP

We can only accept applications from Australian citizens or permanent residents. We can only review candidates who are currently living in Sydney.

About Your New Employer

West Recruitment are proud to be partnering with a multi-billion dollar global organisation who are looking for an IT Support Specialist to join their growing IT team, currently 25+ people. You will be responsible for maintaining, troubleshooting and resolving Electronic Data Interchange (EDI) systems. You will ensure data integrity, compliance, and seamless communication across systems.

Ideally you will come from a manufacturing, wholesale, supply-chain, logistics or inventory management industry background.

About your new Role

Reporting to the IT Manager, you will work in a highly visible part of the IT team and ensure the reliability and performance of the network and infrastructure for the group.

Some of the key tasks aligned to this role include:

• Participate in the development of the IT roadmap that best meets the needs of the business.
• Monitor and support daily data transmissions
• Troubleshoot and resolve data related issues with internal teams and external partners.
• Monitoring physical and virtual infrastructure for potential issues.
• Create and maintain documentation of processes, maps and configuration.
• Collaborate with internal teams and partners to ensure smooth and accurate data flow.
• Acting as the escalation point for level 3 incidents and addressing user related issues to provide suitable solutions.
• Perform hardware upgrades and new equipment roll outs, including phones and operational technologies.
• Administer network security including firewalls, virus protection, data loss prevention (PLP), web filters and gateways.
• Perform software, firmware and application upgrades periodically.
• Oversee relationships with external suppliers to ensure that service levels are satisfactory and in line with expectations.

About You

• 1-3 years experience in a similar role
• You will hold a formal IT qualification as well as other related training such as ITIL or relevant product certifications (Microsoft ideal).
• You come from an MSP as a level 2 or 4 technician or a comparable System Administrator position.
• You bring sound technical knowledge of Microsoft products, such as Windows servers, Azure AD, Azure virtual desktop, SQL Server, Sharepoint & O365.
• Interpersonally, you are a team player with a ‘Can do’ attitude with the ability to prioritise your work day to meet your commitments.

Nice To Have

• Experience with ERP systems integration.
• Prior work with platforms such as B2Be, SAP Business Networks and Coupa
• Strong analytical, troubleshooting, and communication skills.

Please get in touch with Sam King at [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Building Materials and Transportation, Logistics, Supply Chain and Storage

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