Application Support Engineer

Cox Purtell Staffing Services; Sydney; Hybrid; AUD 82,102 - 83,025; Full time

Benefits offered by this job

Company provided laptop

Barista-made coffee

Free snacks

Extensive product training

Job summary

A staffing service provider in Sydney is seeking a Technical Support Engineer to provide technical assistance to users of cloud-based platforms. The role promotes customer advocacy and involves troubleshooting integration issues, escalating when necessary, and ensuring excellent service. The ideal candidate has at least 2 years of experience in technical support, along with strong communication and troubleshooting skills. This is a hybrid role with training provided and daily rate of A$450.

Qualifications

• Experience with authentication/user management systems.
• Strong analytical skills to troubleshoot complex issues.
• Excellent communication abilities.

Responsibilities

• Provide technical support to platform users.
• Troubleshoot inbound and outbound integration issues.
• Manage escalations and maintain documentation.

Skills

Technical support

Troubleshooting

Customer service focus

Collaboration

SAML

Java

PowerShell

Education

Permanent working rights in Australia

2+ years in application technical support or software development

Tools

ServiceNow

LDAP/Active Directory

Exchange

REST

MySQL

Linux/Unix

Job description

Cox Purtell Staffing Services provided pay range

This range is provided by Cox Purtell Staffing Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$445.00/daily - A$450.00/daily

Direct message the job poster from Cox Purtell Staffing Services

Helping Tech & Data Leaders Build High-Performing Teams | Senior Recruitment Consultant @ Cox Purtell

About the company:

They're a Fortune 500 global technology company that builds cloud-based platforms to help organisations manage digital workflows in areas like IT, customer service, and HR. They're consistently recognised as an employer of choice, and they offer plenty of scope for career growth in a supportive, collaborative environment. Their solutions are trusted by thousands of enterprises worldwide, including many of the largest organisations.

About the role

• Hybrid working model with only 2 days per week in the office.
• Modern offices in Sydney CBD, conveniently located close to public transport.
• 12-month contract with a strong likelihood of extension or conversion to permanent.
• Daily rate of $450 including Superannuation.
• Company provided laptop for work use.
• Extensive product training to set you up for success.
• Enjoy barista-made coffee and free snacks when working in the office.

Key Duties & Responsibilities

• Act as a customer advocate, providing technical support to platform users and administrators.
• Troubleshoot and resolve complex inbound and outbound integration issues.
• Perform root cause analysis and create use cases to progress investigations.
• Manage escalations and drive resolution through bridge/conference calls, keeping stakeholders informed.
• Maintain case hygiene, documentation, and customer-related records.
• Communicate with customers via case, phone, and digital channels.
• Create and maintain knowledge base articles to improve operational efficiency.
• Suggest and implement process improvements and contribute to internal projects.
• Maintain technical expertise in assigned product areas and use that to guide customers.
• Work to agreed KPIs and ensure high levels of customer satisfaction.

Key Hiring Criteria

• Candidates must hold permanent, unrestricted working rights in Australia (e.g. Australian Citizen or Permanent Resident).
• Minimum 2+ years in application technical support or software development.
• Experience with at least two of the following:
  • LDAP/Active Directory, SSO, or authentication/user management systems (e.g. Azure AD, Okta, SAML, SiteMinder).
  • Email infrastructure (Exchange, Office 365, Postfix).
  • Web services (SOAP, REST).
  • Data extraction technologies (JDBC, ODBC, ETL integrations).
  • Network infrastructure.
• Demonstrated ability to analyse and troubleshoot complex technical issues.
• Strong written and verbal communication skills, able to clearly explain solutions.
• Ability to manage multiple cases, including high-priority escalations, efficiently.
• Proven customer service focus and collaborative team approach.
• ServiceNow administration or development experience.
• Knowledge of OAuth and OIDC.
• Understanding of ITIL framework.
• Experience diagnosing performance issues (e.g. using Splunk, Wireshark).
• Skills in Java and/or PowerShell for troubleshooting.
• Familiarity with relational databases (MySQL, Oracle).
• Experience with Linux/Unix or Microsoft Server environments.

If you have the skills and experience outlined above, we'd love to hear from you. Apply now to take the next step in your career.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Engineering, and Information Technology

• Industries

  Software Development

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