Support Analyst

Halcyon Knights; Melbourne; On-site; AUD 85,000 - 95,000; Full time

Job summary

A leading technology recruitment firm is seeking a Support Analyst based in Melbourne to deliver exceptional service and technical expertise for mission-critical software solutions. The ideal candidate has a background in IT support, strong database management skills, and thrives in a fast-paced environment. This role offers a full-time position with a salary range of A$85,000.00–A$95,000.00, plus the opportunity to work collaboratively with a dedicated support team.

Qualifications

• Strong experience in IT support, with expertise in database server management.
• Solid understanding of networking protocols and security practices.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support for software and networks.
• Triage, diagnose, and resolve production issues.
• Monitor and maintain system performance.

Skills

IT support

Database server management

Networking protocols

Prioritisation skills

Communication skills

Problem-solving

Education

Tertiary qualifications in Computer Science or related field

Tools

Oracle

SQL

Windows

Microsoft products

Job description

This range is provided by Halcyon Knights. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$85,000.00/yr - A$95,000.00/yr

Direct message the job poster from Halcyon Knights

Recruitment Consultant - Infrastructure, Cloud & DevOps

We're currently looking for a Support Analyst to deliver exceptional service and technical expertise for a suite of mission-critical software solutions. This role is perfect for someone who thrives on problem-solving, enjoys working in a fast-paced environment, and takes pride in helping customers get the most out of their technology.

You’ll be part of a collaborative support team, handling technical issues across software, networks, and databases, while working directly with stakeholders to ensure systems run smoothly. Alongside day-to-day troubleshooting, you’ll contribute to process improvements and knowledge sharing, helping to drive efficiency and enhance service delivery.

Key Responsibilities:

• Provide technical support for software, network configurations, databases, and application environments.
• Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
• Conduct code-level troubleshooting and ensure software consistency across all environments.
• Monitor and maintain system performance in a 24/7 operational environment.
• Test and validate new software releases prior to deployment.
• Maintain detailed system documentation and operating procedures.
• Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
• Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.

What You'll need:

• Tertiary qualifications in Computer Science or related field.
• Strong experience in IT support, with expertise in database server management (Oracle, SQL) and troubleshooting.
• Solid understanding of networking protocols and security practices.
• Ability to manage multiple technical issues with strong prioritisation skills.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
• Proficiency with Windows and Microsoft products.
• Proven problem-solving abilities with a proactive and analytical approach.

You’ll Succeed If You…

• Have a strong customer focus and build trust through clear communication.
• Work well under pressure while maintaining professionalism and composure.
• Learn quickly, adapt to change, and enjoy tackling unfamiliar challenges.
• Are collaborative, accountable, and driven by performance.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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