Technical Solutions Lead - Retail

MYER; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Lifestyle leave and volunteer leave

Flexible hybrid working

Supportive leadership and career growth opportunities

Job summary

A leading retail company is seeking a Technical Solutions Lead - Retail to translate business needs into actionable technical requirements. The role involves technical leadership for store and back-of-house applications, ensuring solution delivery and operational stability. Candidates should have extensive retail systems experience, AWS proficiency, strong communication, and stakeholder management skills. Benefits include flexible working arrangements, lifestyle leave, and career growth opportunities.

Qualifications

• Extensive experience with retail Point of Sale and store systems.
• Hands-on experience with AWS environments.
• Proven ability to manage and influence external vendors in a technical environment.

Responsibilities

• Lead the clarification and communication of business and technical requirements.
• Support delivery teams by providing technical context and ensuring smooth handover.
• Manage operational and delivery-related issues to maintain stability.

Skills

Extensive experience with retail Point of Sale and store systems

Hands-on experience with AWS environments

Strong communication skills

Excellent stakeholder management

Education

ITIL certification preferred

Job description

MYERGroup is seeking a Technical Solutions Lead - Retail to be responsible for translating business needs into clear, actionable technical requirements and ensuring high‑quality solution design, delivery, and operational stability across store and back‑of‑house applications. The role provides technical leadership across support, design, and delivery, ensuring alignment between business priorities, application teams, and vendor partners.

About the role:

• Lead the clarification and communication of business and technical requirements.
• Coordinate cross‑functional input between Retail Operations, Architecture, TCS, and application teams, ensuring priorities are understood, risks are identified, and operational needs are fully considered.
• Oversee documentation standards for changes and enhancements, including future‑state process mapping, technical specifications, and acceptance criteria to support high‑quality delivery.
• Review and align solution designs provided by the Architecture team, ensuring they are clearly understood and accurately translated into actionable documentation, technical requirements, and testing expectations for Retail Operations, TCS, and relevant stakeholders.
• Support delivery teams by providing technical context, validating solution readiness, ensuring smooth handover into production environments.
• Manage operational and delivery‑related issues, supporting triage, impact assessment, and resolution activities to maintain stability across store and back‑of‑house applications.

About you:

• Extensive experience with retail Point of Sale and store systems
• Experience with back‑of‑house retail applications (e.g., stocktake, receiving, ER&D)
• Hands‑on experience with AWS environments
• Strong understanding of delivery operations, pipelines, and DevOps practices
• Experience working within Agile and Product Delivery Frameworks
• ITIL certification preferred
• Proven ability to manage and influence external vendors in a technical environment
• Strong communication skills, with the ability to translate complex technical concepts into business‑friendly language
• Excellent stakeholder management abilities, along with a customer‑centric mindset.

Benefits to you:

• Lifestyle leave and volunteer leave
• Flexible hybrid working (Docklands office + work from home)
• Supportive leadership and strong career growth opportunities